IT Support Specialist
Exceptional Healthcare Inc.
- Location
- Onsite (Dallas, TX)
- Employment
- Full-time
- Level
- Mid Level
Posted 2 days ago
About the role
Exceptional Healthcare is seeking an IT Support Specialist to provide first-line technical support for staff and clinicians across multiple hospital sites. The role focuses on troubleshooting hardware, software, and EMR issues while managing user onboarding and device maintenance.
Skills
Help Desk Support
Desktop Support
Windows
Microsoft 365
Active Directory
Basic Networking
Hardware Troubleshooting
Software Troubleshooting
Printer Support
Network Troubleshooting
Account Management
EMR Support
Device Setup and Imaging
Ticket Documentation
Customer Service
Issue Escalation
Full job details
About the role
Exceptional Healthcare needs an IT Support Specialist who keeps our people and hospital sites running. You are the first call when something breaks. You fix what you can fast, escalate what you can't, and make sure no one is left waiting.What you'll do
- Provide first-line support for staff and clinicians by phone, email, ticket, and in person.
- Troubleshoot and resolve hardware, software, printer, network, and access issues.
- Handle onboarding and offboarding: accounts, devices, and EMR access.
- Support basic EMR user issues and route complex problems to the IT Manager.
- Set up, image, and maintain laptops, desktops, phones, and peripherals.
- Log and document every ticket clearly in the help desk system.
- Travel between hospital sites as needed.
- Participate in an after-hours and weekend on-call rotation.
What you bring
- 1 to 3 years of help desk or desktop support experience.
- Strong proficiency with Windows, Microsoft 365, Active Directory, and basic networking.
- Healthcare or EMR exposure preferred.
- Patience and a service mindset with non-technical users.
- Good judgment on when to fix and when to escalate.
- CompTIA A+ or similar certification a plus.