IT Support and Systems Specialist

Description

About Us

We are a growing, multi-site rheumatology practice that relies on dependable technology to support patient care and business operations. Our environment includes Microsoft 365, Windows computers, Microsoft Entra ID, Microsoft Intune, eClinicalWorks, RingCentral, and other clinical and administrative applications.

We are seeking a hands-on IT professional looking to grow their skills who enjoys solving problems, helping users, and keeping daily technology operations running smoothly.

Position Summary

The IT Support and Systems Specialist will support day-to-day technology operations across multiple clinical and administrative locations. This role combines Microsoft 365 and endpoint administration, identity and access management, network and infrastructure support, cybersecurity operations, vendor coordination, and responsive end-user service. The successful candidate will be comfortable troubleshooting independently, documenting solutions, managing competing priorities, and working closely with clinical, operational, and leadership teams in a HIPAA-regulated environment.

Requirements

Key Responsibilities

• Provide timely, professional support for Windows computers, Microsoft 365 applications, printers, scanners, phones, and other workplace technology.

• Troubleshoot hardware, software, login, connectivity, and application problems; document actions taken and escalate issues when needed.

• Prepare, deploy, replace, and maintain computers and peripherals using established configurations and deployment tools.

• Create and disable user accounts, assign approved licenses and access, and assist users with password resets and multifactor authentication according to established procedures.

• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and tenant settings.

• Manage identities, groups, roles, authentication methods, and access policies in Microsoft Entra ID.

• Assist with device enrollment, application deployment, updates, and compliance follow-up using Microsoft Intune and other endpoint management tools.

• Perform troubleshooting of wired and wireless connectivity; and firewall issues.

• Provide basic technical support for eClinicalWorks, RingCentral, and other business applications, coordinating application-specific issues with internal specialists and vendors.

• Check assigned device-health, update, backup-status, and security dashboards; complete approved corrective actions and promptly escalate failures or suspicious activity.

• Maintain accurate equipment inventory, deployment records, support tickets, and troubleshooting documentation.

• Assist with employee onboarding and offboarding, technology rollouts, equipment refreshes, and recovery exercises.

• Explain technical issues clearly to users and help employees follow established technology and security

procedures.

Required Qualifications

• Two or more years of hands-on experience in IT support, desktop support, help desk, or a comparable role.

• Experience troubleshooting Windows computers, Microsoft 365 applications, printers, scanners, and

common business software.

• Experience performing routine user-account administration in Microsoft 365, Active Directory, or Microsoft

Entra ID.

• Working knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, and wireless connectivity.

• Understanding of secure support practices, including multifactor authentication, approved access, software

updates, and protecting confidential information.

• Strong customer service, communication, documentation, and organizational skills.

• Ability to resolve routine issues independently, manage competing priorities, and recognize when escalation

is needed.

• Ability to work on-site and travel between practice locations as needed.

Preferred Qualifications

• Familiarity with Microsoft Intune or another endpoint management platform.

• Experience supporting a medical practice, healthcare organization, or electronic health record application.

• Familiarity with HIPAA-related security practices and handling sensitive information.

• Experience with ticketing systems, remote support tools, and equipment inventory.

• CompTIA A+, Network+, Microsoft certifications, or equivalent practical experience.

Schedule and Support Expectations

This role primarily supports normal business operations. Occasionally scheduled after-hours maintenance or

urgent support may be required, coordinated by the Director of Technology. Complex incidents are handled with

leadership and vendor support.

Work Environment: Primarily on-site, with travel between practice locations and limited remote flexibility based on operational needs