IT Support Specialist

• Position: IT Support Specialist 
• Work Type: Onsite - 5 days per week. This is not a remote or hybrid role 
• Job Type: Individual Contributor, Full-Time, Permanent
• Base Salary: Commensurate with experience, qualifications, and market alignment)
• Leadership & Team Structure: This position reports to SVP of Revenue Strategy. 
• Direct Reports: No direct reports

About Remington Hospitality: Remington Hospitality, a U.S.-based, third‑party hotel management company founded in 1968, with operations across the United States and the Caribbean and Latin America (CALA) region. In CALA, Remington manages branded and independent properties in Mexico, the Dominican Republic, Puerto Rico, and the Cayman Islands, with continued regional growth planned. Today, Remington manages 100+ hotels across 30 states and 26 brands, delivering strong financial discipline, brand compliance, and operational accountability while fostering a collaborative, performance‑driven culture focused on long‑term success and professional growth.

Why You'll Love this Role 

Be the person everyone is glad to see walk in. As our IT Support Specialist, you'll bring strong technical skills and a genuine service mindset to a hands-on, highly visible role supporting associates and executives in our corporate office. When technology isn't cooperating, you're the one people turn to. One moment you might be fixing a laptop or untangling a Microsoft 365 issue. The next, you're getting an executive ready for a big meeting or bringing a conference room back to life.

What You'll Do

• Be our on-site go-to: serve as a primary IT support resource for the corporate office and resolve tickets in ServiceNow
• Solve everyday tech issues: Windows laptops, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, printers and connectivity, plus access, MFA and Microsoft Entra ID issues
• Support our leaders: deliver professional, patient, high-touch support to executives and senior leaders
• Power great meetings: keep conference rooms running, including Teams, displays, cameras and microphones, and have technology ready for important presentations
• Fix it fast: use tools like Datto RMM to diagnose endpoint issues, and prepare or replace a laptop on short notice when needed
• Team up: work with our Managed Service Provider and other IT resources on escalations, and document solutions in knowledge articles
• Make tomorrow easier: fix root causes instead of repeating the same fix, and look for ways to use AI, scripting or automation

Required Experience

• 2–3+ years of corporate desktop, deskside, help desk or end-user IT support experience
• Strong troubleshooting skills in a Windows and Microsoft 365 environment, with working knowledge of Entra ID, authentication and MFA
• Experience troubleshooting laptops, peripherals, printers and conference-room technology
• Experience with a ticketing or service management platform, and with remote support or monitoring and management tools
• Basic networking knowledge, including Wi-Fi, DNS and DHCP

Nice to Have

• Experience with ServiceNow and Datto RMM
• Experience with PowerShell, Power Automate or other scripting and automation tools
• Experience using AI tools for troubleshooting, research or documentation (strongly preferred)
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How You Work

• Genuinely enjoy helping people, and stay patient and approachable with anyone who isn't comfortable with technology
• Explain technical issues clearly, without unnecessary jargon, and are polished with executives
• Take ownership and initiative, and follow problems through to resolution
• Think creatively, stay organized and know when to ask for help or escalate

Grow With Us: AI, Automation & Learning

• Technology support is changing quickly, and we want someone excited to change with it. You don't need to be a developer or an automation expert. If you run into the same manual task again and again, we'd love for you to wonder whether there's a better way. Curiosity, problem-solving and a willingness to learn matter most.

What Success Looks Like

• Success isn't measured by tickets closed. It's measured by whether technology gets easier for the people you support. For example:
  • You notice a conference room keeps having the same problem and fix the root cause
  • You spot a recurring request and create documentation or automate part of it
  • You see an executive preparing for an important meeting and have the technology ready before they ask

Education & Work Environment

• No degree required with equivalent hands-on experience, and Microsoft, CompTIA, ITIL or ServiceNow certifications are a plus
• Primarily on-site in our Dallas/Fort Worth corporate office, 5 days per week, with regular executive interaction
• Occasional equipment moves and installs, and occasional after-hours support for key events or urgent issues

See Job Description