IT Support Specialist

IT Support Specialist – Tier 1

Location: Remote

Compensation: $45,000–$52,000 annually (based on experience)

Our Story: Physician Care Centers (PCC) is a growing healthcare MSO with 70+ value-based primary care clinics across five states, dedicated to improving patient outcomes.

The Role: We’re seeking an IT Support Specialist – Tier 1 to deliver high-quality front-line technical support across the organization. You’ll manage Tier‑1 requests, support onboarding/offboarding, and help transition IT operations in-house.

What You’ll Do:

• Respond to Tier‑1 support tickets (password resets, locked accounts, computer performance, connectivity issues, etc.).
• Manage new hire IT commissioning and account deactivation fordepartingstaff.
• Coordinate receipt, logging, and re‑issuance of returned equipment.
• Triaging technical issues and escalating to Tier‑2 external partners only after proper documentation and troubleshooting.
• Remote into user systems across multiple states to provide hands‑on support.
• Build, document, and continuously improve IT support runbooks, SOPs, and knowledge base articles
• Translate troubleshooting steps into clear, repeatable documentation for internal use. 
• Help standardize IT processes as PCC transitions to an in-house support model.
• Other relevant duties as assigned by management

What We’re Looking For:

• 1–2+years of IT support experience (help desk, service desk, or similar).
• Experience with Windows, Microsoft 365,SharePoint, Intune, Teams ecosystem.
• Familiarwith remote support and ticketing systems. 
• Strong communication, documentation, and problem‑solving skills.

• Highly organized, accountable, and comfortable working independently in a remote setup.

Nice to Have:

• Experience with Intune orDevice management
• Experience with healthcare systems or EHRs (Athena One preferred)

Why Join PCC?

• Impactful role in a mission‑driven organization.
• Competitive salary and long‑term growth potential.
• Help build a growing IT function from the ground up