IT Support Specialist (1-3 Yrs)

Your New Role

At Nelson-Rudie, technology is a critical enabler of how our employee-owners collaborate, design, and deliver great work. As an IT Support Specialist, you’ll serve as a trusted frontline resource - providing hands-on, responsive support that keeps our teams productive and connected.

This role focuses on day-to-day internal IT support for an 85+ person professional services firm. You’ll be a primary point of contact for employee technology needs, supporting devices, systems, and software while partnering closely with the IT Manager to resolve issues efficiently and consistently.

This is a hybrid role with an expectation of working 2–3 days per week from our Minneapolis, MN headquarters. Candidates must be locally based.

Why You’ll Love Working Here

You won’t just fix tickets - you’ll make it easier for people to do their best work.

Employee-Owned Culture: Be part of a 100% employee-owned (ESOP) firm where everyone has a stake in our success.
Competitive Benefits: Medical, dental, vision, life insurance, ESOP, 401(k), bonus program, and flexible hours.
Inclusive Culture: Fast-paced, energetic, and supportive environment where every voice matters.
Work-Life Balance: Flexible schedules, hybrid work arrangements, and commitment to your well-being.
People-First Environment: Support colleagues across disciplines in a collaborative, respectful workplace.
Variety & Impact: From onboarding new hires to troubleshooting real-time issues, no two days look the same.
Stability & Growth: A well-established firm offering meaningful work and long-term opportunities.

What You’ll Do

You will provide reliable Tier 1 and Tier 2 support while helping maintain the systems that keep the firm running.

Provide Frontline IT Support

Serve as a primary point of contact for employee IT requests using the company’s ticketing system.
Respond to, document, track, and resolve support tickets in line with internal service expectations.
Provide remote and in-person technical support using approved tools.

Support Devices & Systems

Set up, configure, deploy, and refresh Windows laptops/desktops, monitors, printers, and mobile devices.
Install, configure, and maintain approved software applications.
Troubleshoot hardware, software, VPN access, teleconferencing, and peripheral issues.

Enable Employee Onboarding & Offboarding

Assist with account provisioning, access changes, and equipment setup for new and departing employees.
Ensure proper documentation and asset tracking throughout the employee lifecycle.

Maintain IT Operations & Documentation

Maintain accurate IT asset inventory and lifecycle tracking.
Perform routine system maintenance, updates, and patches.
Create and maintain clear documentation for recurring issues, standard procedures, and end-user guidance.

Collaborate & Escalate Thoughtfully

Escalate complex, systemic, or security-related issues to the IT Manager.
Assist with basic network, printer, and office technology support under guidance.
Support internal technology training efforts as needed.

What You’ll Bring

Associate’s degree in Information Technology, Computer Science, or a related field preferred (or equivalent experience).
1–3 years of experience in an IT support, help desk, or technical support role.
Experience working within a ticketing system and managing multiple support requests.
Working knowledge of Windows operating systems and common business software.
Experience supporting Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive).
Familiarity with remote support tools and best practices.
Understanding of basic networking concepts (Wi-Fi, printers, VPNs) is a plus.
Experience with Revit, SharePoint, Smartsheet, or other AEC-related applications is a plus.
Relevant certifications (CompTIA A+, Network+, or similar) are a plus.

Professional Strengths

Strong troubleshooting skills with the ability to explain technical concepts to non-technical users.
High level of professionalism and discretion when handling confidential information.
Positive, service-oriented attitude with strong written and verbal communication skills.
Flexibility to occasionally work evenings or weekends, as needed.
Willingness to travel to satellite offices, as needed.
Authorization to work in the U.S. without sponsorship.

Ready to Make Your Mark?

Apply for this opportunity today. At Nelson-Rudie & Associates, we are committed to integrity, collaboration, innovation, and empowering every team member to grow and succeed. If you share our values and want to make a meaningful impact, we encourage you to take the next step.

Discover more about our culture, our people, and the difference you can make by visiting nelsonrudie.com.