IT Support Specialist

Overview

Location: 2/3 Hybrid arrangement; Office located in downtown Pittsburgh, PA

Type: Direct Hire

Work Authorization: US Citizen or Green Card holder only

A.C.Coy is assisting a local client in their search for a Contract-to-Hire IT Support Specialist. This individual will be responsible for providing Tier 1 and Tier 2 technical support to end users across the organization, including laptops, peripherals, multifunction printers, Microsoft 365 services, and controlled access to on‑premises and cloud‑based servers.

Our Client offers a friendly, relaxed work environment, long-term stability, flexible hours, professional growth, and upon conversion to full-time, a low-deductible health plan and 401K.

Responsibilities

End User & Desktop Support

• Provide first‑ and second‑level technical support for Windows laptops and peripherals (docking stations, monitors, keyboards, headsets, etc.)
• Diagnose and resolve hardware, software, and connectivity issues both onsite and remotely
• Perform laptop imaging, configuration, deployment, and lifecycle replacements
• Support mobile devices (iOS/Android) as required
• Document incidents, requests, and resolutions within the IT ticketing system
• Multifunction Printer / Copier / Scanner Support

Microsoft 365 Administration & Support

• Provide user support for Microsoft Outlook, Teams, OneDrive, SharePoint, and Office applications
• Create, modify, and disable Microsoft 365 user accounts and licenses
• Assist with mailbox access, shared mailboxes, distribution groups, and Teams membership
• Support MFA, password resets, and basic identity‑related issues

Server & Access Support

• Assist with user access provisioning to file servers, application servers, and shared resources
• Troubleshoot mapped drives, permissions issues, and authentication failures
• Work with senior IT staff on escalated server, Active Directory, or infrastructure issues

Security & Compliance

• Follow IT security policies, acceptable use policies, and data protection standards
• Ensure least‑privilege access when provisioning systems and data
• Assist with onboarding/offboarding processes, including timely access removal
• Maintain accurate asset and access documentation for audit and compliance purposes

Qualifications

Required

• 2+ years of experience in a Desktop Support or Help Desk role
• Ability to provide support for Microsoft 365 (Outlook, Word, Excel, Teams, OneDrive, SharePoint)
• Proficiency with Active Directory - Able to manage groups and add/delete accounts
• Strong experience supporting Windows laptops and end‑user hardware, as well as Multifunction printers/copiers/scanners

Preferred

• Bachelor’s degree in Information Technology or related field
• Familiarity with Exchange Online / Hybrid environments, Azure AD / Entra ID, and Endpoint management tools (Intune, RMM, or similar)
• Experience working in ITIL‑based ticketing systems
• Experience supporting remote and hybrid workforces
• Advanced Excel proficiency (formulas, tables, and analysis)
• Experience supporting users in a professional services or enterprise environment