IT Support Specialist
Five Star Home Services
- Location
- Onsite (Canal Winchester, Ohio)
- Compensation
- $17 - $20/hr
- Employment
- Full-time
- Level
- Mid Level
Posted 1 day ago
About the Role
Join Five Star Home Services as an IT Support Specialist and be a key player in a growing IT team. You will contribute to employee productivity and experience in a culture that values ownership and excellence.
Skills
Technical Support
Troubleshooting
Microsoft 365 Admin Center
Device Management
Ticketing Systems
Hardware Configuration
Software Installation
IT Inventory Management
Onboarding/Offboarding
AV Setup
IT Security Protocols
Documentation
Communication
Problem-solving
Multitasking
Organization
Full job details
What You’ll Do
- Provide first-level technical support (hardware, software, systems)
- Troubleshoot and resolve issues—or escalate when needed
- Manage IT tickets, calls, and support requests
- Set up and configure employee devices and accounts
- Maintain and audit IT inventory and systems
- Support onboarding/offboarding processes
- Assist with AV setups and company events
- Contribute to IT projects, upgrades, and improvements
- Document processes, fixes, and system updates
- Uphold IT security protocols and best practices
What You Bring
- 2+ years of IT support or helpdesk experience
- Strong knowledge of:
- Microsoft 365 Admin Center
- Computer hardware/software systems
- Ticketing & device management tools
- Excellent communication and problem-solving skills
- Ability to prioritize, multitask, and stay organized
Preferred Certifications:
- CompTIA A+
- Network+
What Makes You a Great Fit
You align with our core values:
- Relentless – You own problems and see them through
- Experts – You continuously improve your technical skills
- Passionate – You bring energy and urgency to every interaction
- Generous – You share knowledge and support your team
- Integrity – You do the right thing, always
What Success Looks Like (KPIs)
- Respond to 100% of IT tickets within 24 hours
- Maintain 90%+ accurate device inventory
- Deliver consistently positive user satisfaction
- Execute 95%+ on-time onboarding/offboarding
- Ensure near-perfect ticket documentation & tracking
- Maintain 100% punctuality and attendance
Work Environment
- Fast-paced, high-energy setting
- Mix of desk work and hands-on support
- Occasional lifting (up to 50 lbs)
Why Join Us?
- Be part of a growing, high-impact IT team
- Work in a culture that values ownership, growth, and excellence
- Make a real difference in employee productivity and experience