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SSI, a New Charter company, is looking for an IT Support Specialist responsible for providing first line assistance for IT support requests for a on-site client in Fairfield, Il. This position may be called a Helpdesk Engineer, IT Technician, or Desktop Support Specialist in other companies.

Essential Duties and Responsibilities:

Respond to user requests for IT support on hardware, software, and other internal systems as needed.
Maintains a ticket queue shared with internal and external IT support resources of all tasks assigned and in progress.
Serve as the primary responder for onsite IT service requests.
Triages complex service requests or projects and escalates to internal or external IT resources, as necessary.
Serves as a subject matter expert for administering software and systems critical to daily functions.
Maintains up to date documentation and details of time spent on specific problems.
Works as a member of an IT support team consisting of internal and external resources. Keeps team members informed of ongoing work, meets regularly with team, and delegates work appropriately.

General Duties and Responsibilities:

Is available afterhours in scheduled or unscheduled scenarios to assist in resolving critical issues.
Adheres to a record of good work attendance and punctuality.
Adheres to company policies and standard operating procedures and checklists for the IT department.
Adheres to all government and industry regulations, including the protection of regulated sensitive data and HIPAA guidelines.
Maintains honesty and integrity in all dealings.
Maintains knowledge and skills through attendance at, and active participation in, company specified training programs.
Attend regularly scheduled and ad-hoc team, department, and company meetings.

Education/Experience/Training/Certification Requirements:

A two-year Associate degree or four-year bachelor’s degree in the field of computers, network administration or Information Technology, or equivalent experience and/or training.
1+ years of hands-on experience in the support of a variety of Microsoft networks for small and mid-size businesses. Experience in healthcare is a plus.
Training and hands-on experience with the following general technologies: Basic Network administration; User administration; Workstation administration; Basic Server administration; Security concepts and permissions; Microsoft 365 systems.
Certifications that may be beneficial include the following: Network+, Security+, Microsoft MCSA certification on the latest version or earlier versions of Windows desktop; Microsoft MCSA certification on Office 365.

Skill/Ability/Other Requirements:

Ability to make decisions in matters of significance.
Excellent interpersonal skills, organizational skills, and time management skills.
Ability to follow Standard Operating Procedures.
Excellent oral and written communication skills, including ability to communicate technical information to non-technical personnel.
Ability to work independently, but also as a strong supportive team member.

Who We are:

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.

New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.