IT Support Specialist

Description

Reporting to the Director of Technology, the IT Support Specialist is responsible for daily end-user support, hardware deployment, employee onboarding and offboarding, and the ongoing administration of company IT systems across all locations.

Requirements

• Provide end-user support across all locations: triage tickets, troubleshoot Windows and macOS issues, and escalate as needed
• Deploy, image, and maintain workstations, laptops, printers, and peripherals
• Execute employee onboarding and offboarding, including account provisioning, hardware staging, and access revocation
• Maintain hardware inventory: ordering, asset tagging, and lifecycle tracking
• Administer networking, camera, and access control systems following vendor installation, including configuration, monitoring, and day-to-day troubleshooting
• Run cable and mount equipment for small additions, moves, and repairs
• Coordinate with vendors and contractors on new installations, escalations, and warranty support
• Administer Google Workspace user tasks, including account creation, password resets, and group management
• Manage Microsoft 365 licensing and Intune device enrollment and policy
• Maintain documentation, including ticket notes, asset records, and runbooks
• Travel periodically between Thrust Flight locations

Qualifications

• 1–3 years of experience in IT support, helpdesk, or a similar role
• Strong Windows and macOS troubleshooting skills
• Familiarity with Google Workspace administration (users, groups, Drive)
• Familiarity with Microsoft Intune and Microsoft 365 licensing
• Working knowledge of VLANs, DHCP, and switch configuration
• Strong written communication skills
• Ability to prioritize work independently across multiple sites
• Willingness to perform occasional hands-on infrastructure work, including running cable and mounting equipment
• Valid driver's license and willingness to travel between locations
• CompTIA A+, Network+, or equivalent certifications a plus

Nice to have

• Multi-site IT experience, particularly in aviation, training, or hangar environments
• Familiarity with the Zoho ecosystem (CRM, Mail, Workplace)
• Experience with Jira or other Atlassian tools
• Light scripting experience (PowerShell, Bash)
• Experience administering camera, NVR, or access control systems