Description

Adams Brown specializes in serving clients in industries including construction and real estate, healthcare, agriculture, manufacturing, closely held business and local government. We offer holistic tax, accounting, payroll, audit, advisory, business transition & valuation, technology and wealth management services to clients throughout the nation. With office locations throughout the Central U.S., we serve a diverse range of clients with tailored solutions to help them reach their financial goals. Visit our website to see our current office locations.

Position Summary

The IT Support Specialist performs technical support for the firm. This individual troubleshoots repairs and replaces both hardware and software components as needed. The IT Support Specialist while working as a team researches, evaluates, and promotes new technologies for the firm to enhance capabilities while reducing manual tasks. A certain degree of creativity and latitude is required.

FLSA Status: Non-exempt

Requirements

Required Experience and Education

An associate or bachelor’s degree in computer science or related studies; or equivalent combined experience and education is required. 1-2 years experience in IT Helpdesk environment, software support, development and/or automation.

Major Duties and Responsibilities

Provides technology support/maintenance across the firm for hardware/software along with legacy platforms as needed
Maintains and updates inventory of all IT assets (hardware, software, and peripherals), ensuring accurate tracking of asset ownership, location, and lifecycle status
Leads the day-to-day support/maintenance of the VOIP Phone system
Participates in research, evaluation, and promotion of technology as needed or as ad-hoc project
Help develop training materials for all users to promote uniform experience
Performs regular office visits to the assigned locations or as requested for onsite support
Utilizes technical writing skills in creating and maintaining helpdesk knowledge-based articles
Performs other duties as assigned

Desired Skills, Abilities, Characteristics, and Education

Client service oriented and participating team member (top priority)
Ability to maintain confidentiality of the firm and client information
Effectively communicate through oral and written means
Demonstrated knowledge in repair and replacement of computer hardware, and accessories
Experience and knowledge of troubleshooting applications like Office-365 suite, Adobe Acrobat etc.
Understanding of enterprise network setups, functions and security awareness is desirable
Desire to explore automation and scripting to increase functionality
Experience using AI tools for research and troubleshooting
Experience in accounting firm work environment and software is highly desirable but not required

Normal office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday. Additional hours (overtime) and travel may be required. Travel to other offices does not typically require overnight stays. Seasonal on call duties, with extended hours.

Adams Brown, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our offices are open from 8:00 a.m. – 5:00 p.m. Monday through Friday through tax season and close at noon on Fridays outside of tax season. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Visit our website to learn more about our benefits.

AdamsBrown, LLC. is an Equal Opportunity Employer.