IT Support Specialist

About Us
Walz Group is a cohesive team of financial professionals and business experts in the Lancaster, PA area who passionately advance our clients’ financial and organizational goals. Within our CPA firm, we adopt the philosophy of ultimate accountability, our promise to deliver tailored, personal, and expert services to our clients on every job, every time. We provide our clients with the best knowledge base, the highest degree of personalized support, and a full breadth of expertise in accounting, auditing, tax, and business consulting services.

Position Overview
We are seeking a resourceful and proactive IT Support Specialist to serve as the firm’s sole technology resource. This is a hands-on, end-to-end role—you will own everything IT-related, from day-to-day staff support to infrastructure maintenance, software administration, and security. The ideal candidate is a self-starter who thrives in a fast-paced professional services environment and can independently manage competing priorities with minimal supervision.

The ideal candidate will demonstrate a great balance between working independently and collaborating effectively within a team environment. This role offers significant opportunity for growth, making it an excellent fit for someone who enjoys learning new skills, taking on additional responsibilities, and expanding their expertise over time.

Key Responsibilities
•Serve as the primary point of contact for firmwide IT support, responding to and resolving technical issues in a timely and professional manner
•Provide technical support for desktops, laptops, printers, phones, and software applications
•Serve as primary point of contact with our Cloud Based Infrastructure Provider
•Troubleshoot hardware, software, network, and connectivity issues
•Set up and maintain employee workstations, user accounts, and permissions
•Support accounting and tax software as well as cloud-based applications
•Monitor system performance and assist with cybersecurity best practices
•Maintain backups, updates, antivirus systems, and IT documentation
•Coordinate with external vendors and service providers when needed
•Train employees on basic technology tools and security procedures
•Provide development and guidance of the firm’s AI strategy and implementation
•Other duties as assigned

Qualifications
• Associate’s or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 3+ years of experience in IT support or help desk role
• Proficiency in Windows and Microsoft 365
• Experience with network and Wi-Fi troubleshooting
• Proficient knowledge of printers, copiers, scanners and other office equipment
• Solid understanding of cybersecurity principles and data protection best practices
• Experience supporting accounting or tax software is a plus
• Excellent communication and problem-solving skills
• Basic knowledge of compliance and data privacy standards
• Familiarity with cloud platforms and remote support tools
• Ability to prioritize tasks and work independently

Why Join Us?
• Opportunity to contribute to and enhance the firm’s technology infrastructure within a well-established
accounting environment
• Work in a collaborative setting where your technical expertise and contributions have a direct impact
• Hybrid work model with flexible remote options
• Competitive salary
• Generous paid time off as well as 12 paid holidays
• Excellent medical, dental and vision coverage
• 401(k) plan with company match and profit sharing

If this sounds like what you’re looking for and you would like to join our Walz Group team, please
send your resume to Walz Group Human Resources via email to [email protected], or visit
our website at www.walzgroupcpa.com.