Benefits:

401(k)
401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Paid time off

IT Support Specialist

In this role, the support specialist will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Status: Full-time/40 hours (Monday-Friday) Department: IT

Pay: Salary Physical Setting: Corporate Office

Experience: 2+ Years

Salary: $65,000+

Benefits

401(k)
401(k) Matching
Dental Insurance
Health Insurance
Paid Time Off
Bonus Pay

Day-to-Day Duties and Responsibilities

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
Handle business-critical IT tasks and system improvements
Enable faster and smarter business processes and employee productivity
Take responsibility for projects and solutions within the larger business initiative
Research and evaluate emerging technologies, hardware, and software
Track and maintain hardware and software inventory
Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, Dropbox, AI, and Odoo
Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions
Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions
Install, configure, and support workstation software, hardware, printers, and phones
Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
Implement applications and software upgrades and troubleshoot any performance issues
Train employees in using software and hardware, and provide technical support when needed

Qualifications

Two years of experience working in IT
Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
Excellent interpersonal skills
Ability to maintain confidentiality of company information
Accountable, self-starter who is flexible, highly adaptable and able to work at a fast pace
Candidate should be extremely organized, detail-oriented and possess an ability to learn quickly, multi-task and know how to prioritize duties to meet requests and deadlines
Expertise in implementing, configuring, and testing IT solutions
Strong creative and analytical thinking

Proficiency

Bachelor’s degree (or equivalent) in computer science
Project management experience
Professional certification
Must enjoy working in a fast-paced team environment.
Good research and problem-solving skills.
Ability to multi-task and take initiative.

IT Support Specialist

Benefits

Perks

Skills

About the Role

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