IT Support Specialist

Job Title: IT Support Specialist

About the Role

Invicta Software is seeking a dedicated IT Support Specialist to join our dynamic team. This role is essential in ensuring seamless technology operations and delivering exceptional technical support to our staff and clients. If you are passionate about troubleshooting, problem-solving, and enhancing user experiences, this opportunity offers a rewarding environment to grow your IT career.

Key Objectives

• Provide timely and effective technical support to end-users across hardware, software, and network issues.

• Maintain and optimize IT systems to ensure maximum uptime and performance.

• Collaborate with cross-functional teams to implement technology solutions that support business goals.

Responsibilities

• Respond promptly to IT support requests via phone, email, or ticketing system.

• Troubleshoot and resolve hardware, software, and network problems for employees.

• Install, configure, and maintain computer systems, peripherals, and software applications.

• Assist with user account management, including access permissions and password resets.

• Document support activities and maintain accurate records of issues and resolutions.

• Support IT projects including system upgrades, deployments, and migrations.

• Ensure compliance with company IT policies and security protocols.

• Provide training and guidance to users on best practices and software usage.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.

• Proven experience in IT support or help desk roles.

• Strong knowledge of Windows and macOS operating systems.

• Familiarity with common software applications, networking concepts, and hardware troubleshooting.

• Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.

• Effective communication skills, capable of explaining technical concepts to non-technical users.

• Ability to work independently and as part of a team in a fast-paced environment.

• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus.

Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional growth and ongoing training.

• 401(k) with company match.

• Collaborative and inclusive company culture.

• Flexible work arrangements and supportive work-life balance.

• Access to cutting-edge technology and tools.