IT Support Specialist

About Us

T3 Services Group supports a growing family of home service companies across the country, including plumbing, HVAC, and electrical brands. Our teams rely on strong systems and technology to keep operations running smoothly, and our IT team plays a critical role in supporting the people and platforms that power our business.

About the Role

We’re looking for a dependable IT Support Specialist to provide technical support to employees across the organization. This role helps keep our systems running smoothly by troubleshooting hardware, software, and system-related issues while supporting day-to-day IT operations.

The ideal candidate enjoys solving problems, helping people, and ensuring technology works efficiently so our teams can stay productive.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with 4% company match
• PTO, Paid Holidays, and Paid Wellness Time
• Pet Insurance
• Employee Discounts
• Opportunities for professional growth and development

What You'll Do

• Provide technical support for hardware, software, and network-related issues
• Troubleshoot computers, mobile devices, printers, and other equipment
• Install and configure workstations, laptops, and user accounts
• Support company systems including email, collaboration tools, and business applications
• Manage and respond to support tickets while documenting resolutions
• Assist with employee onboarding and offboarding access
• Maintain IT equipment inventory and coordinate repairs or replacements
• Support system updates, upgrades, and IT projects

What You Bring

• Experience in IT support, helpdesk, or system administration
• Strong troubleshooting and problem-solving skills
• Experience with Microsoft products and cloud-based systems
• Excellent communication and organizational skills
• Ability to manage multiple priorities with attention to detail

Preferred:

• Experience with ServiceTitan or similar field-service platforms
• Familiarity with ticketing systems and IT documentation