IT Support Associate
Advita Ortho
- Location
- Onsite (Gainesville, Florida)
- Employment
- Full-time
- Level
- Entry Level
Posted 3 days ago
About the Role
Advita Ortho is a global medical device company advancing patient lives through innovative orthopedic solutions and surgical technologies. The IT Support Associate role serves as the first point of contact for resolving routine technical issues and managing end-user devices to ensure a high-quality IT experience.
Skills
IT Support
Troubleshooting
M365
Active Directory
Windows Operating Systems
Customer Service
ITSM
Hardware Configuration
Software Installation
Audio/Visual Support
Onboarding/Offboarding
Communication Skills
Full job details
IT Support Associate
Department: Information Technology
Employment Type: Full Time
Location: Gainesville, FL
Reporting To: Senior Manager Global IT Service
Description
Serves as the first point of contact for IT support, providing timely resolution of routine technical issues and ensuring a consistent, high-quality end-user experience.
Key Responsibilities
- Respond to service requests and incidents in accordance with established SLAs.
- Troubleshoot and resolve routine hardware, software, and access-related issues.
- Escalate unresolved or complex issues to appropriate support levels.
- Install, configure, and maintain end-user devices and peripherals.
- Support standard business applications, including M365 and collaboration tools.
- Document all activities and resolutions within the ITSM platform.
- Assist with onboarding/offboarding activities, including account setup and equipment provisioning.
- Provide basic end-user guidance and training as needed.
- Support conference room technology and audio/visual equipment.
- Follow established processes, procedures, and security protocols.
- Contribute to knowledge base documentation by capturing common issues and solutions.
- Build positive relationships with end users through responsive and professional service.
Skills, Knowledge and Experience
Education:
- Associate’s Degree or equivalent work experience required; Bachelor’s preferred
Experience:
- 0–2 years of experience in IT support or service desk environment
- Experience with Windows operating systems and M365 preferred
- Basic knowledge of Active Directory preferred
Functional/Technical Knowledge, Skills and Abilities Required:
- Strong customer service and communication skills
- Ability to follow defined processes and procedures
- Basic troubleshooting and problem-solving ability
- Strong organizational skills and attention to detail