Benefits:

Company parties
Competitive salary
Opportunity for advancement

ACE Wellness Center is seeking a skilled IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance and support to our employees, ensuring smooth operation of computer systems, networks, and software applications. The IT Support Specialist will respond to user inquiries, diagnose and resolve technical issues, and assist with the implementation of IT projects and initiatives.

Essential Duties and Responsibilities:

Provide support to staff with equipment and technology
Manage inventory of equipment and ensure we have the proper equipment available for new staff
Set up equipment and technology for new staff members
Troubleshoot any technical issues for current team members
Build relationships with internal and external partners to ensure the team’s needs are met
Create job aids and training tools to assist team members with commonly used technology skills
Assist in the setup of new offices from a technology perspective
Provide website maintenance as needed
Provide recommendations to leadership on new technology or software that may be beneficial for agency to invest in
Support the implementation of new technology and the team members utilizing a new platform
Diagnose and resolve hardware, software and application issues
Provide oversight and facilitation to agency’s technology platforms
Other duties as assigned
In this role you may have to stand, walk, bend, lift moderately heavy packages on a consistent basis

Requirements:

Prior experience in technical support, desktop support or another related role
Strong knowledge of current technologies
Excellent interpersonal skills
Strong attention to detail and problem-solving skills
Ability to be an active listener by asking questions and reflecting on what is being said
Proficient level of ability with computer; Microsoft Office Products
Effective written and oral communication skills; ability to articulate information clearly
Ability to offer process improvement suggestions and execute on ideas
Ability to balance multiple tasks and deadlines with changing priorities
Valid driver’s license and vehicle insurance

Preferred Qualifications:

Previous experience with an electronic health record (EHR) system
Previous experience with remote desktop applications and help desk software.
Education: Bachelor’s degree in information technology, Computer Science, or related field. Extensive experience will be accepted in lieu of degree.

Physical Demands:

The physical demands described here are representative of those that should be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential duties. The position requires sitting and standing throughout the day, manual dexterity to type on a computer keyboard and operate general office equipment.

Job type:

Contract

Pay:

$18.00-$24.00 per hour

ACE Wellness Center provides equal employment opportunities to all employees and applicants without regard to age, race, creed, religion, color, national origin, sex, pregnancy, disability, veteran status, marital status, sexual orientation or gender identity, or any other protected status in accordance with applicable federal, state, and local laws.

IT Specialist

About the Role

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