Desktop Support Technician

Desktop Support Specialist

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Work Arrangement: 100% Onsite

Position Overview

We are seeking experienced Desktop Support Specialists to provide hands-on technical support in a fast-paced enterprise environment. This role is responsible for delivering exceptional customer service while troubleshooting and resolving hardware, software, networking, and end-user technology issues.

The ideal candidate will have experience supporting diverse desktop environments, deploying equipment, maintaining inventory, and providing technical assistance both independently and as part of a collaborative support team.

Key Responsibilities

• Provide technical support for desktop, laptop, and peripheral devices.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Deliver both remote and onsite technical assistance to end users.
• Install, configure, deploy, and support workstation hardware and software.
• Manage equipment setup, replacement, and inventory documentation.
• Support classroom, meeting room, and presentation technology environments.
• Troubleshoot audio/visual equipment and instructional technology systems.
• Perform preventative maintenance and upgrades on technology equipment.
• Communicate system outages, service interruptions, and support updates.
• Document incidents, resolutions, procedures, and asset information.
• Assist with complex technical projects and escalations as needed.
• Provide user training and guidance on supported technologies.
• Participate in after-hours or on-call support when required.

Required Qualifications

• Minimum of 2 years of experience providing desktop support in a networked environment.
• Experience supporting both Windows and macOS platforms.
• Strong troubleshooting skills across hardware, software, and connectivity issues.
• Experience deploying and configuring end-user technology equipment.
• Familiarity with audio/visual technology used in classrooms, conference rooms, or event spaces.
• Ability to work independently while contributing effectively within a team environment.
• Strong organizational and documentation skills.
• Excellent customer service and communication abilities.

Preferred Skills

• Desktop Support
• Technical Support
• Hardware Installation and Maintenance
• Equipment Deployment
• Help Desk Support
• Operating System Troubleshooting
• Audio/Visual Support
• Incident Resolution
• Asset and Inventory Management

Top Required Skills

• Desktop Support
• Hardware Troubleshooting
• Technical Support
• Equipment Deployment
• Customer Service

Ideal Candidate

The successful candidate will be a highly motivated technical professional with excellent interpersonal skills, strong troubleshooting capabilities, and a customer-focused approach to supporting end users in a professional environment.

This is a Contract position based out of Columbus, OH.

The pay range for this position is $25.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Columbus,OH.

This position is anticipated to close on Jul 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.