IT Specialist

Job DetailsJob Location: Innovation Center - Alpharetta, GA 30004Position Type: Full Time Who is CADY? CADY exists to inspire and unleash human potential. Started in 1999, we have become the fastest growing photography company in the U.S., with an average 20% growth each year. Through our photography, classroom solutions, school branding, and more, we deliver an experience unlike anything in our industry. We are an innovative company competing to outdo ourselves, year after year. As the nation’s premier school photography company, we engage with students, schools, and our team members to make them feel accepted and empowered. CADY’s mission is to go beyond a portrait and to provide a premier experience for the extraordinary- because each of our guests, school partners, and team members are utterly extraordinary.    Who are you?  You are an ambitious, detail oriented team member who finds joy in making meaningful connections with people. You have a true passion for creating memorable experiences for people. You see beyond the surface of interactions and recognize that every person has a story and the idea of being a part of that is exciting! You enjoy working hard and celebrating hard. You love the opportunity to exceed expectations- and be rewarded for your contribution to the company!    Job Summary  Execute system maintenance, including some after-hours work, and manage cloud security policies. Provide on-site technical support, troubleshoot issues, and manage hardware procurement. Monitor security alerts, participate in an on-call rotation for urgent requests, and contribute to new office IT setups (travel up to 15%). Actively resolve support tickets, escalate as needed, and develop system documentation. Manage user accounts, daily backups, and assist with disaster recovery testing.   Responsibilities    Execute system maintenance, including some after-hours work, and manage cloud security policies. Provide on-site technical support, troubleshoot issues, and manage hardware procurement. Monitor security alerts, participate in an on-call rotation for urgent requests, and contribute to new office IT setups (travel up to 15%). Actively resolve support tickets, escalate as needed, and develop system documentation. Manage user accounts, daily backups, and assist with disaster recovery testing.   Job Requirements    Team players with strong experience in Windows Server, cloud platforms (Google Workspace, AWS, Office365, Azure), NinjaRMM, SentinelOne, and Cisco Umbrella. Solid understanding of diverse computer systems, networking (Apple, Windows, DNS, DHCP, VPN), and Windows deployment. Excellent diagnostic, problem-solving, communication, and organizational skills. Knowledge of internet security and data privacy principles. Bachelor's in IT/CS or equivalent experience; 5+ years in a relevant role.   Physical Requirements and Work Environment    Ability to sit and work at a computer for extended periods of time. Ability to use a computer, keyboard, mouse, and other standard office equipment regularly. Ability to occasionally stand, walk, bend, or reach within an office environment. Ability to lift and move items up to 15 lbs., such as files, office supplies, or equipment. Comfortable working in a standard indoor office setting with moderate noise levels. Ability to communicate effectively in person, via phone, and through virtual meeting platforms. Qualifications