IT Network Administrator II

We are:
Maven Group, LLC. was formed to bring experience fueled ingenuity to advancing our customer missions and goals through strategic use of technology. We have developed a niche for bringing an independent, informed perspective to assessment of our customer's infrastructure, innovative portfolio solutions, and targeted support for the implementation of those solutions.

You are:

An IT Network Administrator II who thrives on supporting the network infrastructure critical to the flow of data and tech enabled operations. 

Your job may engage skills and knowledge such as:

• Considerable knowledge of computer systems and capabilities.
• Considerable knowledge of system design and analysis procedures.
• Experience in using ticket and inventory systems.
• Considerable knowledge of network and IT systems troubleshooting techniques.
• Demonstrated ability to learn customer support processes and techniques.
• Strong customer service and analytical skills.
• High attention to detail.
• Highly self-motivated and directed.
• Ability to prioritize and execute tasks under pressure.
• Ability to implement policies and procedures for customer support.
• Ability to communicate effectively, orally and in writing.
• Ability to establish and maintain effective working relationships.

Examples of work you may perform include:

• Creating and maintaining documentation for network configuration, mapping, processes, and service records.
• Determining network, system, and user requirements.
• Managing assigned project activities and program components.
• Managing medium-sized projects according to budgets and schedules.
• Assisting vendors to ensure system deliverables and activities are in conformance with the contract.
• Complying with change management procedures.
• Accurately documenting hardware failure, repair, installation, and other work requests.
• Configuring various network devices (routers, switches, WAPs, etc.).
• Diagnosing and troubleshooting router and switch problems.
• Identifying, researching, and resolving technical problems.
• Coordinating with vendors and other IT personnel for problem resolution.
• Maintaining in-depth understanding of Local Area Networking and routing/switching protocols.
• Maintaining basic understanding of Internet basics (DNS, Security, IP Routing, DHCP, VPN, etc.).
• Providing Level 1 network support and troubleshooting.
• Responding to inquiries from staff, system administrators, service providers, site personnel, and outside vendors.
• Troubleshooting malfunctions of network hardware/software, IP phones, and security systems.

Specific Qualifications

EDUCATION/EXPERIENCE

• Bachelor’s degree in computer science
  OR
• Associate’s degree in computer science or college-level coursework that includes 15 computer science credits AND two (2) or more years of experience in computer or network support, programming or analysis, or database administration
  OR
• Four (4) or more years of experience in computer or network support, programming or analysis, or database administration.