IT Manager - New York City

HOK is an interdisciplinary collective of designers and thinkers working at the intersection of art, science, and technology to address the world’s most pressing challenges. We are driven by purpose—to improve lives, serve our clients, and advance a more sustainable future.

RESPONSIBILITIES:

• Oversees the daily performance of the Information Technology department.
• Escalation path for all technology issues.
• Interacts with office leadership to address technology needs of the business practice.
• Maintains accurate asset management records, including lease schedules and on-time return of assets.
• Oversee local network implementation of the firmwide standard.
• Implements and maintains IT standards.
• Monitors and maintains WAN and LAN performance and saturation. Escalates problems as required.
• Responsible for network operations and procedures, ensuring policies and procedures are in place.  
• Maintains datacom circuits; escalates issues to the Enterprise team as needed. 
• Responsible for managing and enforcing acceptable use of peripheral equipment including cell phones.
• May supervise one or more IT staff members.  May be responsible for staff performance development.
• Demonstrates continuous effort to improve operations, ensure uptime and quality customer service.
• Meets with other IT Directors and IT Managers to develop and implement IT standards.
• Performs duties of a Senior IT Support Specialist as needed.
• May perform after-hour and weekend help desk functions.
• Takes personal responsibility for fostering a green workplace through sustainable work practices.

Who is the ideal candidate for this role?

The ideal candidate is a skilled IT professional with a minimum of eight years of experience in an information technology–related field. The successful candidate will demonstrate proven leadership capabilities, including prior supervisory experience, and hands-on experience managing help desk systems.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in computer science or equivalent in education and experience required.

• 8 plus years’ work experience in an IT related field.
• Previous supervisory experience required. 
• Previous experience with managing a helpdesk system is required.
• Microsoft or Cisco Certification is preferred.

#LI-BH1

Many of our roles require the use of specific software. Please refer to the Required and Preferred Software & Skills for details.

HOK invests in its people and communities, supporting both personal and professional growth through every stage of life. At HOK you’ll have a hybrid work environment, 10 paid holidays (including 2 floating holidays) and a minimum of 4 weeks of paid time off with a cash out option. HOK offers comprehensive medical, dental, and vision coverage, free mental wellness resources, life and AD&D coverage and short and long-term disability benefits. HOK supports your growing family by offering 4 weeks of paid parental leave and fertility coverage. HOK helps to fund your future financial needs with matching contributions to our 401(K) plan which includes a well-rounded investment menu as well as free guidance on retirement planning.

Wherever you are in your career, HOK provides opportunities to learn, develop and utilize your skills. Continued learning is promoted through financial support and study prep for licensure exams, CEU credit opportunities, mentorship programs, and paid professional memberships. To learn more about designing your career with HOK, explore our current job openings.

HOK is an EOE, including disability/vets.