IT Helpdesk Support Specialist

About Us: 

 
Stockdale Capital Partners is a vertically-integrated real estate private equity firm investing across asset classes nationally. We are seeking an enthusiastic IT Helpdesk Support Specialist to join our growing team. 

Responsibilities: 

• Provide IT helpdesk support to company employees. 

• Diagnose, troubleshoot, and maintain Windows 10/11 computers running Microsoft Office 365. 

• Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools. 

• Assist users with remote support for technical issues. 

• Monitor and respond to tickets within the company’s IT ticketing system. 

• Maintain IDF rooms and IT equipment in clean condition. 

• Provide technical guidance to end-users on IT tools, systems, and processes. 

• Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction. 

• Help write and maintain IT knowledgebase documentation. 

• Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively. 

• Monitor and manage company vendors and IT services 

• Assist with cyber security remediation efforts, including patching vulnerabilities and enforcing information security best practices. 

• Travel to other office locations including out of state when requested. 

Preferred Experience and Skills: 

• Proven experience in providing technical support in an IT environment. 

• Proficiency with Office 365 applications. 

• Strong knowledge of Windows 10/11 operating systems. 

• Experience with ConnectWise Automate Ticketing system or similar platforms is not required but preferred. 

• Capable of troubleshooting and replacing computer hardware. 

• Experience with video conferencing tools (MS Teams and Zoom). 

• Familiarity with VOIP systems (Zoom phones) 

• Patching and mounting network equipment on racks. 

• Familiarity with Microsoft Entra/Intune 

• Some knowledge of Audio/Visual systems and security cameras. 

Key Attributes: 

• Strong problem-solving skills and attention to detail. 

• Ability to manage multiple tasks and priorities effectively. 

• Excellent communication and interpersonal skills. 

• A proactive and customer-focused approach to IT support. 

• Ability to lift equipment and boxes as needed. 

• Must have own reliable transportation. 

Why Join Us? 

• Competitive salary based on experience. 

• Opportunity to work in a collaborative environment. 

• Gain experience with diverse IT systems and tools. 

• Be part of a team dedicated to delivering high-quality IT services.