IT Support Specialist

Description

About Lockstep

At Lockstep, we believe great technology isn’t just about infrastructure - it’s about impact. We partner with organizations to deliver innovative, secure, and scalable IT solutions that empower their success. From network security to cloud infrastructure, we take the complexity out of IT so our clients can focus on what they do best. We’re a team that values action and collaboration. We take ownership, put customers first, work as one team, and never stop learning. If you’re looking for a place where your work truly makes a difference, Lockstep is the place to be.   

What we offer

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) Plan
• Short-term/long-term disability and life insurance
• Flexible PTO
• 8 company-paid holidays and 1 floating holiday
• Employee Assistance Program (EAP)

About the Role

The IT Support Specialist I is the first point of contact for internal technology needs. This role provides hands-on support across helpdesk ticketing, hardware lifecycle management, user onboarding, and system maintenance. The ideal candidate is a detail-oriented problem solver who thrives in a fast-paced environment and is eager to grow within a collaborative IT team.

What you'll own

Helpdesk & Troubleshooting

• Respond to and resolve Tier 1–2 support tickets in a timely and professional manner
• Troubleshoot hardware, software, and peripheral issues including printers, scanners, monitors, docking stations, webcams, and headsets
• Set up, configure, and maintain printers and shared print queues across the network
• Diagnose and resolve operating system issues including boot failures, performance problems, and application errors on Windows endpoints
• Support basic network connectivity issues including wired/wireless drops, VPN access problems, and OneDrive sync issues
• Assist users with password resets, account lockouts, and MFA setup or re-enrollment
• Provide support for Microsoft 365 applications including Outlook, Teams, Word, and Excel
• Troubleshoot mobile device connectivity and email configuration for company-issued phones and tablets
• Escalate complex issues to senior IT staff with clear documentation and reproduction steps
• Maintain accurate ticket records, track resolution times, and contribute to the helpdesk knowledge base

Device Management & Deployment

• Prepare and image devices for new employee onboarding, including OS setup, software installation, and profile configuration
• Perform hardware upgrades and refresh cycles for existing staff
• Maintain an accurate inventory of all IT assets including serial numbers, assignment records, and condition status
• Coordinate return and decommissioning of retired equipment

Microsoft 365 & User Administration

• Create and manage user accounts in Microsoft 365 and Azure Active Directory
• Assign and adjust licenses, group memberships, and role-based access permissions
• Handle mailbox setup, shared mailboxes, and distribution list management
• Assist with Teams, SharePoint, and OneDrive configuration for new and existing users
• Process account deprovisioning and access removal for departing employees

Security & System Maintenance

• Execute scheduled patch management cycles across endpoints and servers
• Conduct routine audits of security tools including antivirus and EDR
• Verify endpoint compliance and flag non-compliant devices for remediation
• Support IT security initiatives and assist in enforcing acceptable use policies
• Document and report audit findings to senior IT staff

Requirements

What we're looking for

•  High school diploma or equivalent required; Associate’s or Bachelor’s degree in IT or related field preferred
• 1–3 years of experience in an IT support or helpdesk role
• Working knowledge of Windows OS environments
• Familiarity with Microsoft 365 admin tools and Azure Active Director
•  Basic understanding of networking concepts (DNS, DHCP, VPN)
• CompTIA A+ or similar certification a plus

What to expect

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. 

Office environment: prolonged sitting at a desk and using a computer, must be able to lift at least 15 pounds, and be able to work in an office with other employees.

Less than 5% travel required

Equal Opportunity Employer 

Lockstep Technology Group is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.