IT Helpdesk Administrator

Target Hospitality, the largest provider of turnkey accommodations and integrated hospitality services is seeking a Helpdesk Administrator to join our Information Technology department.  The successful candidate will report to the Vice President of IT and will be responsible for daily troubleshooting and resolution of technology issues Target Hospitality employees may face.  This is an entry-mid level role and a great opportunity to advance an IT career in a fast-paced corporate environment.

Primary responsibility is to ensure timely resolution of IT related support issues.

• Resolve IT help desk tickets daily
• Support internal and external customers with face-to-face interactions, remote support tools, phone support, and email support
• Build and deploy new PCs and Laptops
• Install and administer networked printers
• Install and administer software
• Repair existing PCs and Laptops
• Support and administration of Windows OS, IOS
• Support IT staff with completion of assigned projects
• Troubleshoot wireless devices
• Administer cellular devices including iPhones, Droids, iPads and Tablets
• Support Conference Rooms, A/V Troubleshooting

Minimal Requirements

• 1 or more years in an IT support role and/or applicable training or certifications

Desired Qualifications:

• Industry certifications such as CompTIA A+, Network +
• Windows and Systems Administration experience
• Customer and client focused service

Desired Skills

• Experience with Active Directory
• Experience with Freshservice / Freshworks ticketing systems
• Self-starter
• Problem solving skills
• Customer service
• TC/IP & general networking skills
• Ability to communicate effectively; written and orally in English