IT - Application System Admin I - IV (Remote)

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. 

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. 

Build your future with us

The Cincinnati Insurance Companies' Information Technology department is currently seeking an application system administrator to install software and support the application/system environments as well as maintain and promote that software through all environments. 

To ensure active engagement in meetings, it is mandatory for all IT associates to have cameras turned on for all interactions with other associates, customers, and stakeholders. Your camera must be on and positioned correctly to clearly show your face. This practice is crucial for maintaining connection and engagement, as non-verbal cues are essential for effective communication. 

Starting pay: The pay range for this position is $65,000 - $140,000 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

• Software support
  • test (operational readiness/smoke test) third-party application software, upgrades and patches on servers
  • maintain third-party software on servers
  • manage generic and service accounts (e.g. change passwords, decommission)
  • validate and monitor software/server access
  • create and deploy DEV, QAT and PROD (if applicable) build packages
  • evaluate and recommend third-party software upgrades
  • optimize/configure third-party software on servers for multiple service areas
  • configure and install third-party software, upgrades and patches on servers
  • optimize generic and service accounts (e.g. change passwords)
  • coordinate software/hardware installs and upgrades with IT Infrastructure resources
  • provide debugging assistance to developers 
  • set up and maintain application user permissions
  • review application-related documentation to identify and communicate pertinent upgrades/enhancement packs
  • analyze the effects of software/configuration changes on other systems
  • work together with development team (if applicable) and source integrity team for the first installation of application software/components and releases into environments (UAT, PROD) using their tools and processes for initial server deploys where applicable
  • configure and modify schedule tool for software cycles and processes (schedule jobs and processes)

• monitoring performance of third-party jobs/cycles and request additional capacity whenever necessary
• monitor storage in regard to supported environments and request storage changes
• monitor log files associated with third-party applications and automate monitoring and deleting of log files based on retention guidelines
• generate, maintain and analyze system performance metrics
• make recommendations for system performance improvement and availability
• provide on-call support (i.e. incident management/outages)
• validate Firewall, LoadBalancer and Server Configuration changes based on software and service area needed
• create and execute database scripts and queries
• validate/verify system backups are in place
• plan and coordinate backup strategies
• maintain and support databases
• develop and submit firewall requests
• plan and coordinate disaster recovery activities (i.e. environment, documentation, etc.)
• perform troubleshooting
• develop and follow multiple environment restart/recovery procedures and test plans
• handle the start and completion of application services
• implement and maintain interfaces
• coordinate with team and IT groups to develop or enhance existing solutions
• identify integration points and reusable components between systems
• research new technologies and provide recommendations based on impact
• evaluate topologies making recommendations to optimize environments for changes in services
• provide technical assistance to developers and other IT service areas
• create and update scripts to automate system administration tasks
• review system architecture design for potential system limitations, compliance with architecture standards and make recommendations
• use third-party diagnostic tools and work with vendors to troubleshoot application issues

• train/mentor less experienced associates
• proactively recommend service area process improvements
• understand and apply change, incident, release and problem management processes
• understand and correctly follow service area/IT procedure, processes and standards
• understand and follow internal and external audit compliance requirements

• serve as the technical lead for upgrades of third-party application to new version
• manage service requests (i.e. priority, coordination of tasks, reporting)
• assist with resource assignments (i.e. project work efforts, non-project work efforts, on-call support)
• create team communication plan for status meetings
• manage pager and support rotation schedule
• perform change manager responsibilities

Be equipped with:

• experience with PeopleSoft and PeopleTools Installations/Upgrades, patching using Change Assistant
• knowledge or experience with Phire
• strong knowledge of Server virtualization, PeopleSoft debugging, PeopleSoft tuning
• experience with 9.2 applications and using latest patching methods (PUM) from Oracle including DPK
• experience in and thorough understanding of PeopleSoft security including User Administration, Development Tools, Integration Tools
• experience performing restores and refresh/cloning
• knowledge of system application architecture, database schemas and development tools
• experience with supporting, troubleshooting and problem-solving production issues
• moderate understanding of web service technologies
• experience with MIM
• familiar with XML technologies
• experience with SQL Server and SQL
• effective communication skills both verbally and in writing
• work and communicate effectively with others to achieve results
• build relationships while addressing business needs with strong customer service skills
• embrace change that supports continuous improvement
• commit to a career of learning by seeking and taking advantage of educational opportunities
• work independently, show willingness to perform any task and ask for additional work and responsibility
• focus on results, commit to tasks, work decisively, and follow through
• develop associates through mentoring and coaching
• create success plans to advance knowledge, skills, and capabilities
• motivate others by offering to help and demonstrating respect
• align associate activities to departmental and company goals
• define and clearly communicate expectations
• provide meaningful, continuous feedback
• lead by example

Bring education or experience from: Bachelor's degree preferred but not required or have equivalent experience in computer science or related discipline.

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.  

Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available.  

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices.