IT Analyst I (Onsite)

Join Andalusia Health in Andalusia, AL, an 88-bed, Joint Commission–accredited hospital that has earned chest pain and heart failure accreditations, and designation as a Baby-Friendly hospital. Andalusia delivers a broad range of inpatient and outpatient specialty services while embracing a shared commitment to patient safety and high-quality care. Grow your career with Andalusia, where we value your contributions to the community we serve.

Job Summary

• The IT&S Coordinator supports day-to-day information technology operations within a healthcare facility by coordinating helpdesk activities, user access management, software/hardware support, and on-site vendor relations. This role ensures timely and effective IT support, contributes to system reliability and user satisfaction, and helps maintain compliance with corporate and regulatory standards.

Essential Functions

• Serves as the primary onsite contact for IT-related issues, escalating unresolved problems as needed.
• Coordinates and tracks helpdesk tickets ensures timely communication and follow-up with end users.
• Assists in setup, configuration, and deployment of desktop computers, printers, mobile devices, and peripheral equipment.
• Supports user access requests and terminations, ensuring proper documentation and compliance.
• Maintains an up-to-date inventory of IT assets and software licenses.
• Coordinates onsite IT vendor visits and manages service/maintenance scheduling.
• Participates in facility orientation for new employees regarding IT policies and systems usage.
• Assists with IT systems testing, application updates, downtime planning, and data recovery processes.
• Communicates IT policies and procedures clearly to end users and promotes safe computing practices.
• Supports training initiatives and contributes to IT documentation and knowledgebase updates.

Knowledge/Skills/Abilities/Expectations

• Familiarity with Windows OS, Microsoft Office, basic networking, and remote support tools.
• Knowledge of IT asset tracking and user account management practices.
• Excellent communication and customer service skills.
• Ability to organize, prioritize, and troubleshoot multiple technical issues.
• Working knowledge of HIPAA, cybersecurity, and healthcare IT best practices preferred.

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Required)
• Associate’s Degree in Information Technology, Computer Science, or related field (Preferred)

Licenses/Certifications

• CompTIA A+ Certification or Microsoft or similar Upon Hire (Preferred)

Experience

• 2+ years experience in an IT support or helpdesk role (Preferred)
• Prior Experience in a healthcare or hospital setting (Preferred)