About the Role

OneOncology is a leading community-based cancer care network dedicated to providing high-quality treatment and clinical research opportunities. The IT Desktop Support Specialist role ensures stable IT operations across clinic locations by providing technical support for hardware, software, and clinical systems.

Skills

Desktop support Help desk Windows OS Microsoft 365 Hardware troubleshooting Software troubleshooting Network connectivity Workstation configuration User account management Clinical software support Printer support Customer service Communication skills EMR/EHR systems

Full job details

Clearview Cancer Institute is north Alabama's leading cancer treatment facility. For over 30 years Clearview Cancer Institute has provided leading-edge treatment and compassionate care to those diagnosed with cancer or blood disorders. Clearview offers every service and amenity needed in an outpatient setting and our dedication to research and involvement in Phase I-IV clinical trials gives our patients the opportunity to receive potentially life-saving treatment options.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

Job Summary

The IT Desktop Support Specialist will provide hands-on technical support to staff and clinicians across all locations. Position will troubleshoot hardware and software issues, support system upgrades, and help maintain a stable and secure IT environment critical to patient care and clinic operations.

Minimum Knowledge, Skills, Experience Required

Education/Certification

• Associate’s degree or Bachelor’s degree in computer science, information systems, or related field preferred.

• CompTIA Network+, A+ and/or Microsoft Certification(s) preferred.

Experience

• Proven experience in desktop support, help desk, or technical support role (2+ years preferred).

• Strong knowledge of Windows OS, Microsoft 365, and common hardware/peripherals.

• Excellent troubleshooting, communication, and customer service skills.

• Experience in a healthcare setting or familiarity with EMR/EHR systems is a plus.

Key Responsibilities / Essential Functions

Provide desktop, laptop, printer, and peripheral support for staff at multiple clinic locations.
Troubleshoot and resolve hardware, software, and network connectivity issues.
Set up and configure new workstations, user accounts, and access permissions.
Support staff in using clinical software, including ARIA (Varian), Microsoft 365, and other enterprise systems.
Assist with system upgrades, migrations, and IT infrastructure projects.
Collaborate with the broader IT team on data cleanup, equipment rollouts, and departmental improvements.