Skip to content
Sysadmin Jobs
CEdge Inc

Intermediate, Helpdesk Support Services Specialist (Tier II)

CEdge Inc

Location
Onsite (Scott Air Force Base, Illinois)
Employment
Full-time
Level
Mid Level
Posted 2 weeks ago

About the Role

CEdge Inc. is seeking an Intermediate Helpdesk Support Services Specialist to provide on-site Tier II technical support for NIPRNET and SIPRNET customers at Scott Air Force Base. The role involves troubleshooting hardware and software issues, maintaining baseline configurations, and managing a knowledge database of problem resolutions.

Skills

Helpdesk Support Troubleshooting Workstation Imaging Hardware Maintenance Software Support NIPRNET SIPRNET Configuration Management Technical Diagnosis Knowledge Database Management

Benefits

  • 401K
  • PTO
  • Sick leaves
  • Federal Holidays

Full job details

Overall Assignment Description: 

CEdge has an opportunity for a Intermediate, Helpdesk Support Services Specialist (Tier II),  , located in Scott AFB, IL. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels!
 

Clearance Requirements: Secret Clearance .

  1. The contractor shall provide on-site support for SDDC’s OIS NIPRNET and SIPRNET customers.

  2. Help Desk support shall include troubleshooting analysis, diagnosis, and resolution of workstation and peripheral problems IAW approved baseline configurations.

  3. The contractor shall establish and maintain a knowledge database of problem resolutions related to service requests and inquiries by SDDC BDE, BN, and DET Level customers.

  4. The contractor shall provide the Government a copy of the database monthly.

  5. Deliverable: Provide the required Knowledge Database (BDE, BN, and Det Level) identifying the problem and the resolution by the 10th business day of the following month.


Needed:
Configuration, maintenance, and troubleshooting of desktop platforms. Workstation upgrades, new workstation imaging/setup/installations, and replacement of workstations and peripherals.

The contractor shall perform troubleshooting analysis, diagnosis, and resolution of workstation and peripheral hardware and software problems IAW approved baseline configurations for both NIPRNET and SIPRNET.
 
Required certification : IAT II, CCNA Security, CSA+, GICSP, GSEC, Security+CE, SSCP


WHAT’S IN IT FOR YOU?

10 Days PTO

6 Sick leaves

11 Federal Holidays

401K

WHO ARE WE?
CEdge Software Consultants is an innovative IT consulting firm, and a strategic business partner. We offer IT solutions to Federal and State government, as well as, Commercial Enterprises throughout the United States. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.