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C3EL

Cross-Functional IT Support Specialist

C3EL

Location
Onsite (Scott AFB, Illinois)
Employment
Full-time
Level
Senior Level
Posted 6 days ago

About the Role

C3EL is seeking a Cross-Functional IT Support Specialist to provide flexible coverage across application and end-user equipment support at Scott Air Force Base. The role ensures continuity of services, manages workload spikes, and supports application transitions within a mission-critical DoD environment.

Skills

Application support End-user support Troubleshooting Ticket management Desktop support Printer support Workstation setup Network connectivity Account administration SOP documentation Knowledge base management Hardware configuration DISA standards DoD enterprise support

Full job details

**CONTINGENT UPON CONTRACT AWARD**

Overview:

Job Title: Cross-Functional IT Support Specialist

Security Clearance: Secret (or higher)

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

 

Description:

C3EL is seeking a Cross-Functional IT Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide flexible cross-functional coverage across application support and end-user equipment support. This role is designed to preserve continuity of services, absorb workload spikes, backfill planned/unplanned absences, and support application transitions and fiscal-year-end demand.

Primary Responsibilities:

  • Provide application/account support, troubleshooting, ticket management, and higher-tier escalation as workload requires.
  • Provide desktop, printer, workstation move, peripheral, and desk-to-switch connectivity support as required.
  • Backfill team members during planned/unplanned absences and support continuity during turnover or onboarding periods.
  • Assist with application transitions, account migrations, new-user setups, relocations, and configuration changes.
  • Proactively identify recurring support issues and contribute to SOPs, knowledge bases, diagrams, and central documentation.
  • Coordinate with Government application administrators, DISA Tier II/III teams, field sites, and other support organizations.
  • Provide additional coverage during elevated workload periods, including the Government fiscal-year fourth quarter.
  • Support weekly metrics and reporting by maintaining complete and accurate support records.

 

 Required Qualifications:

  • U.S. Citizenship.
  • Broad experience across application/user support and desktop/end-user support functions.
  • Experience with ticket management, account administration, workstation/peripheral troubleshooting, and basic network troubleshooting.
  • Ability to shift between support functions based on mission priorities and staffing needs.
  • Ability to meet applicable DISA personnel security and network-access requirements.

 

Preferred Qualifications:

  • DoD/federal enterprise support experience.
  • Experience with SPS/PD2, ECWM, or similar Government business applications.
  • Previous DISA support experience.
  • IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.

 

Education / Experience:

  • High school diploma and at least 5 years of relevant experience.