Helpdesk Administrator

Location: Hybrid – Orlando, FL (2 days in-office, 3 days remote)

Compensation: $50,000 - $55,000 per year, depending on experience and qualifications.
Employment Type: Full-Time

What you can expect as the Helpdesk Administrator at Fortress…
As a Helpdesk Administrator at Fortress, you can expect to provide essential technical support to our team. Your role will involve leveraging your expertise in Microsoft products to resolve technical issues and ensure the smooth operation of our systems. You will work closely with cross-functional teams to troubleshoot and resolve technical issues and play a critical role in maintaining our cybersecurity posture. You will have the opportunity to learn and grow in a fast-paced, dynamic environment, and contribute to the success of our organization.

Responsibilities Include:

Manage IT onboarding and account creation for new employees.
Act as the first contact for the IT Helpdesk and manage a support queue of approximately 20 tickets per day.
Provide friendly and personable support to internal employees.
Manage assets inventory and purchasing.
Update user workstations and software.
Deploy software to users upon request.
Create distribution lists, shared mailbox, and other basic email (O365) email administration.
Support on-site users at company headquarters.
Manage permissions, user mailbox creation, and forwarding for various systems.
Other IT duties as assigned.

Minimum Qualifications:

2+ years of customer service or related experience.
Excellent verbal and writing skills.
Advanced computer skills.
Experience using Windows 10 and Office 365 applications.
Strong interest in Enterprise Information Technology and Cyber Security.
Available on-site at least two days a week, 40-hour-a-week availability.

Preferred Skills:

Experience with Microsoft 365 and related services.
Experience installing laptops in an enterprise environment.
Experience in an IT Helpdesk environment.
Experience in Windows administration.
Network+ or Security+, or related certification.

Education:

Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.

Employee Benefits:

Remote and Hybrid working environment
Competitive pay structure
Medical, dental, vision plans with employees covered up to 90% with highly progressive options for dependents and families
Company paid life, short- and long-term disability insurance
Employee Assistance Program
401(k) match
Flexible Paid Time Off
Parental Leave

Employment Perks:

We provide each employee with professional growth opportunities through succession planning, up-skilling, and certifications
Tuition and certification reimbursement
Employee Referral Programs
Company Sponsored Events

Fortress is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. Fortress Information Security takes part in the E-Verify process for all new hires.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will have to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Helpdesk Administrator

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