Help Desk Support II

Keep Litehouse Foods Running with Exceptional IT Support

We are seeking an experienced Help Desk Support II to join our team!

This position is 100% onsite.

https://www.litehousefoods.com/

As a Help Desk Support II, you'll be the go-to resource for resolving complex technical issues that keep our employees and manufacturing operations running smoothly. You'll troubleshoot advanced hardware, software, and system issues, support production-critical technology, and partner with IT teams to deliver outstanding customer service. If you enjoy solving problems, mentoring others, and working in a fast-paced environment where no two days are the same, we'd love to hear from you.

What You'll Do

• Resolve escalated hardware, software, system, and application issues while delivering exceptional support through phone, email, remote tools, and in person

• Diagnose complex technical problems, perform root cause analysis, and implement long-term solutions to improve system reliability

• Support manufacturing technology, including industrial PCs, scanners, printers, labelers, and other production-critical equipment

• Manage service desk tickets, prioritize requests, maintain accurate documentation, and consistently meet service level agreements (SLAs

• Administer user accounts, system access, security groups, onboarding, offboarding, and multi-device configuration

• Create and maintain knowledge base articles, standard operating procedures, and technical documentation while mentoring and supporting Tier I technician

• Promote IT security, compliance, and technology best practices across the organization

What You Bring

• Associate's degree in Information Technology, Computer Science, or a related field required

• 2-4 years of progressive IT support experience, including advanced desktop, application, and enterprise system troubleshooting

• Experience supporting manufacturing or production environments preferred

• Experience working with ticketing systems and meeting service level agreements in a fast-paced help desk environment

• Strong knowledge of Windows operating systems, enterprise applications, hardware, networking fundamentals, VPNs, and IT security best practices

• Excellent troubleshooting, communication, customer service, and organizational skills

• Ability to manage multiple priorities while collaborating effectively across IT teams

• CompTIA A+ certification required; Network+ or other technical certifications preferred

Great People Deserve Great Benefits!

• 401(k) with generous company match

• Medical, dental & vision insurance

• Life insurance and disability coverage

• Paid time off and holidays

• Employee stock ownership plan (ESOP)

• Career development and internal promotion opportunities

We're proud to be a 100% employee-owned company where everyone has a stake in our success. At Litehouse Foods, your leadership drives real impact-for our products, our people, and our customers. Join a team where your contributions are seen, valued, and rewarded.

We do not offer sponsorship

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Must be able to pass a background check. Any job offer will be based on the results of the background check.