Help Desk Technician II

Compensation: $21/hr. and up Depending on Experience and/or Degree/Formal Training

Complete Benefit Package:

• Health (HSA Option Available)
• Dental
• Vision
• PTO / Paid Vacation
• 401(K) Plan Upon Eligibility
• Company Paid Life Insurance and Short-Term Disability
• Eligibility for additional: Short/Long-Term Disability, Accidental, Life Insurance, Critical Illness and Hospital Indemnity Coverages
• Company Paid Holidays
• Tuition Reimbursement

What You Will Do

• Active first line of support for Level 1 and 2 requests
• Provide great customer support for our employees
• Trouble ticket documentation, follow-ups, and resolution
• Break/fix PC hardware, OS, applications, and accessories
• Assist with diagnosing and troubleshooting related network and system issues
• Communicate with other IT team members to problem resolution

Required Skills/Knowledge:

• Demonstrates great written and verbal communication skills
• Experience with Help Desk ticket system and asset inventory
• Experience working remotely or hands-on to troubleshoot or fulfill requests
• Setting up new computers and related systems by; installing, configuring and maintaining desktop hardware and software
• Troubleshooting skills are required as you will interact with end users to research and solve hardware and software related issues
• Other responsibilities will include; documenting installation procedures, maintaining hardware and software inventory lists and installation/troubleshooting of other IT related systems.
• Additionally, will be responsible for maintaining essential security measures to protect data, software, and hardware.
• At least one year experience in a previous capacity
• Position is 100% On-Site (no Hybrid or remote)
• Must be US citizen or full-time resident

Additional Skills/Knowledge Preferred:

• Prefer Associates Degree/Certificate in Computer Systems or similar areas
• Previous Manufacturing IT experience is a definite plus

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Equal Opportunity / Affirmative Action Employer. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Qualified candidates must be able to perform the essential job functions with or without reasonable accommodation. Internal applicants should provide a resume and cover letter addressing their qualifications specific to the role.

Essential Functions: Able to stand, twist, bend, squat, stoop, kneel, climb ladders and stairs, and lift on a continuous basis for an 8-hour workday.