About OPB

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Position Summary

This Help Desk Specialist will provide support to local and remote users of OPB’s technological assts. Candidate will be responsible for onboarding and offboarding users, ordering computer equipment and peripherals and managing user software licenses as well as providing consistent support for user issues via a ticketing system, email and messaging applications. Candidate should demonstrate organization by prioritizing issues with help from leadership as well as creating documentation for basic processes to support other members of the technology team.

Areas of Responsibility

80% - Provide Technological support to OPB staff

Troubleshoot and resolve computer and network problems.
Respond to requests for assistance. Install and configure hardware and software.
Coordinate hardware repairs with outside vendors.
Responsible for onboarding and offboarding users and equipment.
Plan and implement new technology initiatives for users.
Enable OPB employees and volunteers to use OPB's information technology more effectively and efficiently.
Provide timely updates to stakeholders
Track all support requests in an appropriate manner.
Work with senior IT staff to create solutions for OPB.

15% - Write user documentation

Track all internal computing assets including software licenses, and hardware.

5% - Other duties

Participation in staff projects and other assignments.

Working Conditions

This role has a hybrid work environment. The position may require lifting, carrying, crawling or bending to perform duties in connection with installation, maintenance and repair of computer equipment. Job requires manual dexterity, ability to use hands to manipulate tools and equipment. Special vision requirements include close-up view of hardware and parts, and the ability to switch focus. May require after-hours on-call availability and equipment installation.

Minimum Position Requirements (Knowledge, Skills, Abilities and Attitudes)

Two years of experience providing user support.
People centered approach to engaging with OPB staff while resolving technical issues.
Genuine interest in and enthusiasm for OPB’s public service mission, vision and organizational values, prepared to contribute to a people-centered environment where colleagues and supporters thrive.
Understanding of Adobe products at an admin level, FTP, Office 365, Active directory and Entra, Intune, Jamf, Password Management Systems, Multifactor Authentication
Excellent communication and interpersonal skills, oriented towards teamwork and collaboration.
Highly-organized, motivated, proactive and goal driven. Attention to accuracy and completeness of work.
Technologically savvy, with fluent use of business software systems including Microsoft Office (Word, Excel, Access, PowerPoint), and fundraising CRMs.
Understanding of Adobe products at an admin level, FTP, Office 365, Active directory and Entra, Intune, Jamf, Password management systems, Multifactor authentication

Additional Information

Reports to IT Manager
The probable hiring range for this hourly nonexempt position is between $32.21 - 33.18 / hour, depending on qualifications.
Represented by SEIU
This position has access to highly sensitive data and therefore must pass a background check.

How to Apply

For application instructions, please visit OPB's careers page. You will be asked to create an account, upload your cover letter and resume and answer a few position-related questions. Once you click “submit” you cannot make changes to your application.

This position will remain open until filled; however, we will begin reviewing applications and scheduling interviews the week of May 29th, 2026.

OPB is an Equal Opportunity Employer.