Application Helpdesk Technician

FT / PT Status – Full-Time
Salary – $29.73 - $31.75 Hourly Wage
Remote Work / In-Office – Hybrid

Recruiter – Elida Barrera | [email protected] | 3852957911
Application Deadline – 4/27/2026

Key Responsibilities

Application Helpdesk Technician

The Utah State Board of Education is seeking applicants for a technical support specialist vacancy. USBE is seeking a specialist responsible for providing external customer support, troubleshooting, and processing system requests. This includes providing customer support for purchased customer-centric applications and applications developed and hosted by the Utah State Board of Education. This is a hybrid position and requires two days in our SLC office.

RESPONSIBILITIES:

Manage user accounts and aid with various agency-built software applications.
Assist customers with troubleshooting systems and account issues.
Ask questions and get information to diagnose problems and discern what level of support is needed when a problem is presented.
Act as a resource for managing, responding to, and assigning IT help desk tickets and issues.
Maintain accurate and complete documentation for agency policies and procedures.
Manage workflow through internal ticketing systems.
Support user software needs via telephone and remote connection/access tools.

Qualifications

Associate degree or higher in an IT-related field
2+ years of IT experience with at least 1 year of client support experience
Hands-on experience with education systems (e.g., student information systems, etc.)
Microsoft, Google, CompTIA and/or other IT-related certifications
Able to recognize forward-looking business needs along with education, business, and IT trends
Effective verbal and written communication skills
Strong prioritization skills – organized and efficient
Communicating in language that non-tech people can understand
Ability to manage relationships while demonstrating persistence and problem-solving
Ability to adapt to new and changing situations
Experience in Agile/Kanban teams is a plus

Additional Information

Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Work requires physical exertion.
May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time.
Successful completion of a criminal background check required

About the Role

Location –
250 East 500 South
Salt Lake City, Utah, 84111
United States
Background Check Required – Yes
Drug Test Required – No
Schedule Code – AE - Employees of the State Board of Edu. This is a career service exempt at will position.

Why You Should Join Our Team
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

Job Stability: Enjoy the security and reliability of employment within a well-established organization.
Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency
For more information click here.

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.