Desktop Support Specialist

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.  We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers.  As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

DESKTOP SUPPORT SPECIALIST

Location: West Salem Clinic | 1233 Edgewater St. NW, Salem OR 97304 (Not a Remote Position)

Job Status: Full-time

Hours: Monday-Thursday, 7am – 6pm

We are hiring a hands-on Desktop Support Specialist who loves to solve problems, support people, and keep devices running smoothly across our sites. 

POSITION OVERVIEW:

The Desktop Support Specialist provides frontline technical support across the organization.  This role ensures reliable day-to-day technology operations by supporting staff with hardware, software, and system issues while delivering responsive, high-quality service. The position plays a key role in maintaining the technology systems that support patient care and business operations.

KEY RESPONSIBILITIES:

• Provide in-person and remote technical support to staff across multiple locations.
• Troubleshoot hardware, software, and network-related issues for desktops, laptops, printers, phones, and peripherals.
  
• Manage onboarding and offboarding processes, including equipment provisioning, workstation setup, and system access management, to ensure a secure and seamless user experience.
• Install, configure, and maintain end-user devices and applications
• Manage and resolve help desk tickets with clear communication and timely follow-up
• Support meeting technology, including A/V equipment and conferencing tools

QUALIFICATIONS:

• 1+ year of experience in IT support, help desk, or desktop support role
• Strong troubleshooting and problem-solving skills
• Ability to clearly communicate technical concepts to non-technical users
• Working knowledge of computer hardware, operating systems, and basic networking
• Experience with ticketing systems and managing support requests
• Valid Oregon driver’s license and proof of insurance

SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

• Healthcare insurance plans: Medical, Dental, Vision

• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7 ½  Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

Why Join NWHS?

At NWHS, your work matters!  Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate, forward-thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support. 

TO APPLY:

To join our team please visit our website Employment (northwesthumanservices.org)

For more information, contact the HR/Recruiting Department at: [email protected] | 503.588.5828

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.