Help Desk Specialist

At Blain’s Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance.

As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years!

• Associates hired into a full-time role will become eligible for the following benefits effective their 91st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
• All major Holidays & Birthday off
• Advanced Leadership Training Programs: build the skills to grow your career
• Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
• Internal recognition programs that support an engaged workplace
• 401(K) with company match

• Pay starting between $24.00 - $28.00/hour

The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain’s Farm & Fleet position description for accurate pay range information.

This will be a short-term role expected to last up to six months.

The Help Desk Specialist provides technical support and assistance to end-users experiencing issues with hardware, software, or IT services. This role involves troubleshooting problems, resolving technical issues, and ensuring a high level of customer satisfaction. The Help Desk Specialist serves as the first point of contact for IT support requests and works to resolve issues efficiently while maintaining clear communication with users.

• End-User Tech Support (In-person, On-Phone, or Remote)
• User Account Management
• Detection of potential major Incidents and Problems
• Patch Management
• Software Installation
• Document and track support requests and resolutions using a ticketing system
• Escalate complex issues to higher-level support or specialized teams when necessary
• Direct unresolved issues to the next level of support personnel and collaborate with cross functions to find solutions
• Maintain accurate records of user interactions and support activities
• Help to create appropriate technical documentation, manuals, and best practices through the entire technical support process
• Follow up with users to ensure issues are resolved and satisfaction is achieved

• Associate’s degree in information technology, Computer Science, or a related field (Bachelor’s degree preferred)
• 1 to 3 years of experience in a technical support or help desk role
• Basic knowledge of network fundamentals (e.g., IP addressing, DHCP, DNS) and troubleshooting connectivity issues
• Knowledge of best practices in customer service and communication techniques
• Knowledge of computer systems, software applications, and basic networking

Blain Supply, Inc and Blain’s Farm and Fleet (collectively “Blain’s”) is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain’s does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.