Help Desk Support I

Join Litehouse as a Help Desk Support I!

Sandpoint, ID | Full-Time | Early Career IT Support

https://www.litehousefoods.com/

Are you passionate about technology and helping others? Litehouse is looking for a Help Desk Support I to join our team and serve as a trusted first point of contact for IT-related issues. In this role, you'll provide technical support to employees across the company-troubleshooting hardware, software, and access issues with professionalism and a strong customer-service mindset.

Whether you're just starting out or growing your experience in IT, this is a great opportunity to work in a collaborative environment where your contributions make a real difference.

What You'll Do

• Provide technical support: Delivery timely end user support through ticketing systems. phone, email chat, remote tools and in-person

• Troubleshoot & Resolve: Diagnose and resolve hardware, software and system configuration issues across all devices. Partner with IT Teams to resolve complex issues and deliver a positive customer-focused support experience

• Support Manufacturing Operations: Provide on-site and remote technical support for manufacturing environments to ensure production uptime

• Manage Tickets & SLAs: Monitor service desk tickets, perform initial triage, escalate as needed, and meet established service level agreements

• Support employee onboarding: Set up computers and mobile devices, grant system access and provide basic technology training for new employees

• Install & maintain systems: Perform hardware maintenance, lifecycle refreshes, software installations, updates and patching in compliance with standard

• Document & Follow best practices: Maintain accurate documentation of issues, assets, and procedures while following IT and Security standards

What You Bring

• 2+ years of experience in IT support or related field

• Associate's degree or equivalent combination of education and experience

• A+ Certification preferred (or equivalent experience)

• Solid troubleshooting and diagnostic skills

• Ability to communicate clearly and professionally with non-technical users

• Detail-oriented, organized, and able to work independently in a fast-paced setting

• Strong interpersonal skills and a positive, solution-focused attitude
  
  

Great People Deserve Great Benefits!

• 401(k) with generous company match

• Medical, dental & vision insurance

• Life insurance and disability coverage

• Paid time off and holidays

• Employee stock ownership plan (ESOP)

• Career development and internal promotion opportunities

We're proud to be a 100% employee-owned company where everyone has a stake in our success. At Litehouse, your leadership drives real impact-for our products, our people, and our customers. Join a team where your contributions are seen, valued, and rewarded.

We do not offer sponsorship

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Must be able to pass a background check. Any job offer will be based on the results of the background check.