Help Desk Analyst II - NISSC 3 - CMSFS

Position Title: Help Desk Analyst II

Location: Cheyenne Mountain Space Force Station, Colorado

Relocation Assistance: None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type: Top Secret with SCI Eligibility

Shift: Shift work is required to support 24×7 operations.  It is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule, and can remain on-site for extended periods during emergencies and drills.

Travel Required: Up to 10% of the time

The NORAD Operations Division, as the prime contractor on the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract 3 (NISSC 3), provides:

• Operations, maintenance, and Sustainment of ITW/AA threat warning and control systems.
• Software development and integration.
• Supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at:
  • Cheyenne Mountain Space Force Station (CMSFS), Colorado
  • Peterson Space Force Base (PSFB), Colorado
  • Offutt Air Force Base, Nebraska
  • Vandenberg Space Force Base, California
  • Numerous sensor and forward operator sites around the world

Description of Duties:

The Help Desk Analyst II supports North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC 3). The candidate will:

• Facilitate the excellent relationship between Government active duty/civilian customers and our contractor team.
• Use Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues. 
• Initiate responses, tracking, updating, reviewing, and concluding actions in Remedy.
• Task effort includes manually handling, reviewing and editing messages, turning on/off intercepts and equipment.
• Recall and service messages, as well as monitoring systems to maintain continuous system availability.
• Perform log analysis; error detection; fault correction; data line alternate routing; message intercept and retrieval.
• Perform startups, reboots, server swaps, and shutdown of the systems.
• Report on job status to MDC leaders.
• Support the customer's annual exercises, planned monthly relocations, and unplanned real-world events.
• Perform other duties as required to support the 21CS mission.

This position is expected to pay $68,000-$73,000 annually; depending on experience, education, and any certifications that are directly related to the position.

This position will be filled and work onsite at Cheyenne Mountain Space Force Station, Colorado

Resumes, in month and year format, must be submitted with application in order to be considered for the position.  The selected candidate may be assigned as one of our teammate companies.

Basic Requirements:

• Must have an active Top Secret Clearance with SCI eligibility
• 1 year or more of direct experience.
• 2 years or more of general work history.
• High School diploma or GED.
• Must be able to complete training and receive MDC crew qualification within 60 Days upon hire. 
• Experience handling and protecting highly classified information, data, and systems. 
• Able to work flexible shifts as required, including days, nights, weekends and holidays. 
• Reliable all-weather transportation and ability to remain on site for extended periods during emergencies and operations readiness exercises (drills).

Desired Requirements:

• Technical and communications skills to enable effective dialogue between internal and external customers, at all levels.
• Experience with DoD cryptographic equipment and related material handling and use. 
• Experience with troubleshooting computer systems, networks, and Operating systems, including Solaris, Unix, and/or Linux.
• Experience with Department of Defense messaging and messaging systems.
• Experience in a high-visibility, mission-focused environment where systems availability is closely monitored and prioritized.
• Compliance with DoD 8140 IAT II requirements (e.g., a current Security+ CE certificate).

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.

#cjpost

The position for which you are applying requires a US Department of Defense security clearance. This is to advise you that if you possess dual citizenship (i.e., a citizen of the US and another country), to be granted a clearance, you will be required to relinquish your citizenship in the foreign country.

Compensation Details:

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed,  marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.