Executive Briefing Center - AV and Desktop Support

This is an on-site position. To support the business functions and help our teams work together effectively, you need to be within easy commute of our new London office in EC2 which you will need to attend daily. Periodic European travel is possible.

Your future team
Our Workplace Technology Collaboration Solutions team is comprised of people with backgrounds in live streaming, collaboration tech design and office technology fit outs including conference rooms, town halls studios and briefing centers. We work with partners to design these spaces and deliver high end experiences for all users.
We're hiring a Collaboration Solutions Engineer, reporting to the Workplace Collaboration Manager. You are an experienced Workplace Technology Engineer, with strong AV skills and a background in delivering and operating high end experiences in offices, conference rooms, briefing centers and other areas through builds, feedback, maintenance and proactive improvements.

You will be our inaugural London/UK team member so you will be supporting a broad range of technologies with local partner support and remote internal escalation assistance from colleagues  around the world available when you need it.

What you'll do
This role will primarily support our sales function and associated staff, initially helping to deliver our new London office which is primarily and Executive Briefing site for our customers and potential customers. Once the site opens in March 2027, you will run and maintain all technology aspects of this site including laptops, printers, Cisco wifi, demo and video conferencing support for local and visiting staff (most of whom are Mac users) and customers.

• Your responsibilities will include, deploying and managing the functionality of desktop equipment, conference rooms, demo spaces, background music services and digital signage.
• You will ensure that all systems are operational and that new setups are ready for success from day one.
• You will coordinate with integrators and vendors for builds, refreshes, and maintenance.
• You will manage relationships with internal teams, integrators, vendors and technicians, serving as the first point of contact for local troubleshooting and system repairs.
• You will be a driving force on future expansions and enhancements, guiding our local vendors and partners.
• You will need to help plan and manage the AV component of customer briefings, local team gatherings, executive visits and occasional online shows and events using Zoom Webinars and related technologies.

Your background

• Over 4 years of experience in a corporate IT organization, specifically in Workplace Technologies (including laptops, printers, conference rooms, background music, digital signage, briefing spaces, VPN and WiFi)
• Expert-level understanding of video conferencing technologies, including Zoom, Zoom Rooms, Neat video conferencing hardware, briefing centers, digital signage, QSYS, and other audio/visual solutions.
• A genuine fascination with workplace technology and a passion for delivering exceptional experiences to all levels of end users are essential for this position.
• Experience with IT/AV office builds, maintenance, and refreshes.
• Solid understanding of Cisco WiFi, network protocols and best practices.
• Ability to manage small projects.
• A commitment to continuously improving products and processes.
• The ability to act as a local technology subject matter expert.
• Awareness of security practices and precautions.
• Excellent documentation skills
• A self-starter who can work independently and is comfortable in a distributed team environment.
• An enthusiastic, technically proficient engineer with a thirst for knowledge and innovation.
• Relevant certifications (such as CTS, Dante, QSYS, CCNA etc.) are well regarded.