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IT Engineer

Warner Bros. Discovery

Location
Onsite (London, England)
Employment
Full-time
Level
Mid Level
Posted 3 days ago

About the role

Join Warner Bros. Discovery's IT team to provide technical support for operational teams across the UK in a fast-paced production environment. You will manage hardware, software, and user onboarding to ensure colleagues have the tools needed to create and deliver content.

Skills

IT Support Desktop Support Hardware Installation Software Configuration Office 365 Active Directory Mac Support PC Support Box Okta Zoom DUO 2FA Inventory Management Technical Documentation Customer Service Troubleshooting

Full job details

Storytelling is, and will always be, the heart of what we do at Skydance.


Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled.


Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day.


If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard. LET’S GO!


ㅤ


Your New Role
Join WBITVP IT as an IT Engineer and play a key role in supporting operational teams across London, Brighton, Bristol, Glasgow, Manchester, and remote production locations throughout the UK. Reporting to the Helpdesk Manager, you will provide practical technical support across a diverse range of technologies, ensuring colleagues have the tools and systems they need to work effectively. If you enjoy solving technical challenges in a fast-paced production environment, we would love to hear from you.

Your Role Accountabilities
• Install, configure, deploy and support Mac and PC desktop hardware and software, both on-site and remotely.
• Provide desktop support, onboard and offboard users, and support applications including Box, Office 365, Microsoft Remote Desktop, and hardware allocation for new starters and leavers.
• Install and support desktop applications including Microsoft Office, Final Draft, Movie Magic Budgeting & Scheduling, Adobe Creative Cloud Suite, and other business applications as required.
• Provide break/fix support for printers and scanners.
• Act as the customer service liaison and point of contact between operational companies and third-party software or system providers through Warner Bros. channels, including Just Produce.
• Maintain and update documentation, procedures, and user guides for deployed technologies.
• Maintain and track inventory of workstations, laptop kits, and related equipment.
• Track production software licences, including Movie Magic Budgeting, Movie Magic Scheduling, and Final Draft, ensuring licences are renewed and removed from BYOD devices during offboarding.
• Act as a point of contact for calls to the UK Helpdesk.

Qualifications & Experience
• Proven experience in a 1st and 2nd line IT support role.
• Ideally experienced in supporting technology within a TV production environment.
• Proven experience supporting cloud-based applications and platforms, including Office 365, Active Directory, Box, DUO 2FA, Okta, and Zoom.
• Proven experience supporting hardware including MacBooks, PC laptops and desktops, tablets, and mobile devices.
• Self-motivated with the ability to manage workload independently, apply sound judgement, and make effective use of available support and escalation paths.
• Able to maintain confidentiality while delivering a high standard of user support and service.

#T&O

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, Skydance / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

About Skydance

Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.


Some Important Details

We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.



If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.