Desktop Support

Business Unit:

Information Technology

Industry:

No Industry



Overview

Houlihan Lokey, Inc. (NYSE:HLI) is a leading global investment bank recognized for delivering independent strategic and financial advice to corporations, financial sponsors, and governments. With uniquely deep industry expertise, broad international reach, and a partnership approach rooted in trust, the firm provides innovative, integrated solutions across mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory. Our unmatched transaction volumes provide differentiated, data-driven perspectives that help our clients achieve their most critical goals. To learn more about Houlihan Lokey, please visit HL.com.



Description:

 

Provide high‑quality, hospitality focused IT support to colleagues, visitors, and clients. Acting as a welcoming and professional first point of contact for all technology needs, you will ensure users feel supported, valued, and confident in their interactions with IT. This role blends strong technical capability with exceptional service, communication, and customer‑care skills.

 

Responsibilities:

 

• Provide best in class IT support service to all Houlihan Lokey Colleagues with a key focus for the local support of the London office.
• Act as the "face of IT" within the London office — approachable, proactive, and service‑oriented.
• Communicate solutions clearly and patiently, adapting to the needs and comfort level of each user.
• Work to troubleshoot and resolve IT incidents and service requests across hardware, software, and account administration both in person and remotely.
• Use of ControlUp DEX platform to proactively identify issues across the estate as well as utilising the platform to provide remote support, execute scripts, manage incidents.
• Play a key role in the telecoms upgrade project across the London office, assisting users to migrate to our new LeapXpert platform, retiring old devices and migrating data across to new HL mobile devices.
• Assist with configuring and administering Windows OS workstations, including peripheral devices such as monitors, docking stations, keyboards, mice, and other USB or wirelessly connected devices. 
• Install, configure, and support hardware, including workstations, laptops, printers, networked multi-function copiers, mobile devices (including but not limited to iOS, Android, and Windows devices) and other computer and network peripherals. 
• Support the use of Audio Visual (AV) equipment in the London office, liaising with both end users and clients.
• Assist with managing local hardware inventory.
• Provide support to remote users on connectivity issues arising from the use of AVD or Netskope client over wireless and wired connections.
• Entra & Intune administration including, but not limited to group management, account administration, device management.
• Windows OS, Microsoft Office Suite, Microsoft Exchange (O365), MS Teams, Netskope, Adobe products, and various financial information software, as well as special non-standard applications and custom applications explicitly created for Houlihan Lokey. 
• Provide local hands-on assistance with user moves, including relocating computers, laptops, monitors, phones & headset devices as needed. 
• Periodically, there may be some travel to a remote office to assist with support, office expansion or relocation projects.
• Participate in regular staff meetings with other IT personnel and communicate any issues that concern other department members.  
• Other duties as may be required. 

Basic Qualifications:

 

• 2 years or more IT experience.
• The employee must have a thorough understanding and hands-on knowledge of hardware and software installation and problem resolution.
• Knowledge of Entra & Intune advantageous, these are central to the role and will be used daily.
• Carry out duties with a minimum of direction and supervision and be able to perform each essential task satisfactorily.
• Strong communication skills. Understanding how to talk to different people within the organization and communicate clearly and effectively is critical. English is the business language.
• Stakeholder Management experience.

 

Preferred Qualifications:

 

• Previous work experience in a financial institution environment is highly desirable.
• Possess strong analytical skills and the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist.
• Possess the ability to interpret various instructions furnished in written, oral, diagram, and or schedule form.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.



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