Epic Cogito System Administrator - Intermediate

JOB DETAILS
Department: IS&T Core Infrastructure
FTE: 1.0
Shift(s): Days
Location: Remote

Current List of non-MN States where Hennepin Healthcare is an Eligible Employer: Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nevada, North Carolina, North Dakota, New Mexico, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, and Wisconsin.

Purpose of this position: The Epic Cogito System Administrator (Intermediate) is responsible for the day-to-day administration, support, and optimization of Epic’s reporting and analytics ecosystem, with a focus on Clarity, Caboodle, and SlicerDicer. This hybrid role combines technical system administration with user-facing support for analysts and operational leaders. The Cogito System Administrator works closely with IT, Reporting Analytics, and Clinical/Operational teams to ensure reliable data flows, secure access, and effective use of Epic’s analytics tools.

RESPONSIBILITIES

• Perform installations, upgrades, patching, and database configurations for IRIS and Epic
• Monitor and troubleshoot any unusual system behavior and performance concerns
• Performs backup, restores, and refreshes of Epic Cogito stack
• Maintain system decision, setup, and configuration documentation
• Monitor job schedules, ETL processes, and system performance to ensure stable and timely data delivery
• Communicate Epic environmental activities (downtimes, upgrades, patches, refreshes) to all relevant parties
• Conduct communications with vendors and other outside resources to resolve complex infrastructure issues when needed
• Provide go-live and post go-live support
• Provide regular and/or off hour on call support as scheduled
• Perform other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

• 3 years’ relevant Epic Cogito (Clarity, Caboodle, Slicer Dicer) Administrator experience
• Associates of Arts (AA) or Bachelor’s degree
• Cogito Systems Administration Certification 
  -OR-
• An approved equivalent combination of education and experience

Preferred Qualifications:

• Experience with reporting tools/platforms such as SSIS, PowerBI, Epic Cogito SQL, Tableau
• Knowledge of healthcare operations and terminology
• Demonstrate proficiency with Microsoft SQL Server and other relational databases. Hands on experience writing, tuning and troubleshooting T-SQL queries
• Understanding of data warehousing concepts, including warehouse design principles and various ETL models
• Experience in developing and maintaining ETL processes aligned with healthcare data standards

Knowledge/ Skills/ Abilities:

• Solid understanding of Cogito Systems and intermediate knowledge of client systems deployments
• Ability to work independently and provide timely status updates
• Analytical, critical thinking, problem solving, and conflict resolution skills
• Interpersonal, customer relationship, and teamwork skills
• Ability to adapt to changes/challenges in organization strategy, priorities, and direction
• Ability to explain or demonstrate technology in a manner suited to the audience (i.e., business, clinical, or technical team member)
• Ability to write and adapt complex shell scripts/tools
• Ability to work across teams to ensure IT system upgrades and deployments are conducted with minimal impact to the operation