Senior Epic Client System Administrator

As a Senior Epic Client System Administrator, your work at Tegria will focus on providing advanced technical leadership in the design, deployment, optimization, and support of Epic client systems across a multi-client shared services environment. This role serves as a subject matter expert in Epic Hyperspace architecture, client-side performance, printing infrastructure, and enterprise deployment strategies. The Sr. ECSA leads complex troubleshooting, establishes technical standards, mentors junior staff, and collaborates with application, hosting, networking, and security teams to ensure highly reliable, secure, and scalable Epic environments for consulting clients. The role also contributes to strategic planning, automation initiatives, and continuous improvement of shared services operations.

The role you play

An effective Senior Epic Client System Administrator will help the organization on a whole achieve success through:

• Living our Tegria values: Respect Every Person, Act with Integrity, Strive for Better, Embrace Change, Deliver as a Team

• Lead installation, configuration, optimization, and lifecycle management of Epic Hyperspace, client software, print services, and supporting components across all environments.

• Architect and maintain standardized deployment models for multi-client environments, including workstation packages, server-based deployments, virtualization, and application delivery tools.

• Lead advanced troubleshooting of performance issues, latency, crashes, caching failures, certificate problems, and integration challenges across shared infrastructure.

• Manage high-complexity print infrastructure, including advanced print routing, print servers, device mapping automation, and large-scale print environment upgrades.

• Partner with hosting, network, and application teams to design and maintain high-performing environments, proactively identifying systemic issues and improvement opportunities.

• Serve as a technical lead during Epic upgrades, version changes, environment refreshes, and client onboarding efforts.

• Establish documentation, templates, and standard operating procedures for deployments, configurations, and shared services workflows.

• Develop automation and scripting solutions (e.g., PowerShell) to streamline packaging, deployment, monitoring, and configuration management.

• Participate in or lead root cause analysis sessions; communicate findings and remediation plans to internal and client leadership.

• Provide advanced guidance for access provisioning, environment security settings, and compliance with HITRUST and HIPAA controls.

• Mentor and support the development of junior EC SAs and technical analysts.

• Participate in 24/7 on-call rotation and respond to high-priority incidents requiring senior-level expertise.

• Contribute to technology roadmaps, scalability planning, and continuous improvement of shared Epic infrastructure.

• Performs other generally related duties as assigned.

What we’re looking for

We expect:

• Bachelor’s degree in Information Technology, Computer Science, Health Information Systems, or a related field preferred or equivalent combination of education and experience.

• At least two Epic ECSA certifications.

• Additional Epic module certifications (e.g., Hyperspace configuration, technical services) preferred.

• IT certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications desirable.

• Typically, 5+ years of technical support, system administration, or healthcare IT experience, including:

  • At least 4 years of ECSA experience in a healthcare or consulting environment.

  • At least two implementation or upgrade of Epic Client Systems

  • Monitoring, tuning and administration of Windows servers

  • Citrix XenApp, VMWare Horizon or other virtualization platform administration OR one or more load balancing technologies

• Experience in an enterprise environment, shared services model, or multi-client support preferred.

• Fully proficient in industry practices, techniques and standards, including:

  •  Understanding of Epic environments (PRD, POC, SUP, REL) and upgrade cycles.

  • Understanding of Epic Hyperspace architecture, presentation layer, and deployment models, Windows server print services, and Epic print workflows.

  • Windows workstation and server administration, Group Policy, and application packaging.

  • Scripting (PERL, PowerShell, etc.)

  • Citrix, VMware, or other virtualization technologies used for Epic delivery.

  • Understanding of networking fundamentals, including TCP/IP, DNS, load balancing, and VPN connectivity.

  • Understanding of HITRUST, HIPAA, and security best practices in healthcare environments.

• W2 project-based consultants will be expected to provide a computing device that adheres to industry standards and security best practices to use in satisfying the Project Services on behalf of Tegria

Success Criteria

People who are successful in this role…

• Are productive, responsive, and reliable in a remote working environment.

• Provide responsive, knowledgeable support to both internal teams and external clients.

• Stay current on Epic updates, tools, deployment models, and emerging best practices.

• Approach complex technical issues with persistence and structured troubleshooting.

• Work effectively in cross-functional teams across application, hosting, security, and client teams.

• Adjust quickly to changing priorities, client needs, and system demands.

• Identify recurring issues and recommend improvements, automation opportunities, and standardizations.

• Deliver consistent operational support and maintain high levels of system uptime and stability.   

Salary Range

Now, a little about us …

At Tegria, we bring bold ideas and breakthroughs to improve care, technology, revenue, and operations in ways that move healthcare organizations from patient-centered to human-centered. We are helping healthcare put people first—both patients and those who dedicate their lives to delivering care.

And at the very core of this vital work is our incredibly talented people.

People with different backgrounds who welcome challenge and change. People who listen first, ask hard questions, and make decisions to cultivate a culture of equity and inclusion. People who chase after goals, growth, and generosity. We’re real. We’re nimble, and we believe in our mission to humanize healthcare.

Perks and benefits

Top talent deserves top rewards. We’ve carefully curated a best-in-class benefits package, meant to meet you wherever you are in your life and career.

• Your health, holistically. We offer a choice of multiple health and dental plans with nationally recognized networks, as well as vision benefits, a total wellness program, and an employee assistance program for you and your family.
   

• Your financial well-being. We offer competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more.
   

• And everything in between. Our lifestyle benefits are unrivaled, including professional development offerings, opportunities for remote work, and our favorite: a generous paid-time-off program, giving you the flexibility to plan a vacation, take time away for illness (or life’s important events), and shift your schedule to accommodate those unexpected curve balls thrown your way.
   

Tegria is an equal employment opportunity employer and provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All qualified candidates are encouraged to apply.