Epic Client System Administrator (ECSA) - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.    

The Epic Client System Administrator (ECSA) is responsible for the configuration, monitoring, support and administration of the Epic Client Systems infrastructure. The Epic Client System Administrator (ECSA) will help to maintain and support the client systems and servers supporting our customers.  High level tasks include support of Interconnect, MyChart, Hyperspace Web, Printing, and other Client Systems.  

The Epic Client System Administrator (ECSA) must be a self-motivated individual with exceptional communication, presentation and interpersonal skills and the ability to work well in team environments.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Configure and maintain the various Client Systems modules
• Engage in capacity planning exercises to ensure adequate system resources like RAM, CPU, and storage
• Monitor client server size, health, and performance
• Apply updates to production and non-production environments
• Follow vendor and Epic best practices for hardware and software configuration
• Respond to emergency after-hours issues
• Collaborate with technical teams and Epic support

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Certification in Epic Client Systems Administrator: Hyperspace Web and Interconnect at a minimum
• 5+ years of experience in Epic Client System Administrator role
• 3+ years of experience with maintaining Client Systems in a healthcare environment
• 3+ years of experience must include implementation of strategies to improve performance and uptime levels

Preferred Qualifications:

• Expertise in the Microsoft Windows server administration
• Expertise in your chosen virtualization platform such as Citrix XenServer, VMware ESXi, or Microsoft Hyper-V
• Experience with hardware or software load balancing solutions such as F5 Big-IP or Citrix Netscaler
• Microsoft Internet Information Services (IIS) administration
• Network protocols and functionality including TCP/IP, Active Directory, Domain Name Services, FTP/SCP, and HTTP
• Certificate Management
• Epic Client Systems Administrator: BLOB, Business Continuity Access, and Printing
• Epic Client Systems Administrator: Care Everywhere
• Epic Client Systems Administrator: Hyperspace
• Epic Client Systems Administrator: Hyperspace Web and Interconnect
• Epic Client Systems Administrator: MyChart

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.