Desktop Support Technician Level II
Quantum Sky
- Location
- Onsite (Vienna Center, OH)
- Compensation
- $20/hr
- Employment
- Full-time
- Level
- Mid Level
About the role
Quantum Sky is a mission technology company providing secure AI, cyber, and quantum capabilities for defense and federal agencies. This role supports the Air Force Reserve Command by delivering complex IT infrastructure and end-user support services.
Skills
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Match
- Paid Time Off
- Short-Term Disability
- Long-Term Disability
- Life Insurance
- Parental Leave
Perks
- Referral Bonuses
- Professional Development
Full job details
Description
Quantum Sky is searching for a Desktop Support Level II in Youngstown, OH. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.
Responsibilities:- Provide support to end-users for PC, server, mainframe applications, and hardware.
- Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulate or recreate user problems to resolve operating difficulties.
- Recommend systems modifications to reduce user problems.
- Maintain currency and highest level of technical skill in field of expertise.
Qualifications
Required:
- Experience managing network modernization work or system projects of similar scope and complexity
- Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)
- Capabilities needed to deliver in-person and remote IT aid.
- Fantastic installation, diagnostic, upgrade, and restoration abilities.
- Excellent vertical and lateral thinking.
- Superb time management skills.
- Clear written and verbal communication.
- Forbearing, flexible, and supportive
- On site support in Youngstown, OH.
- Active CompTIA IAT Level II certification; i.e. SecPlus+ certification.
Clearance:
- Active DoD Secret clearance
Travel Required:
- Minimal, less than 10%
About Quantum Sky
Compensation:
- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The hourly rate for this position is $20.62/hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits:
- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it.
At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky?
Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.