About the role

Summit Racing Equipment is seeking a Helpdesk PC Technician to support enterprise users by resolving technical issues and maintaining PC and printer hardware. The role involves software installation, network configuration, and participation in special projects within a customer-focused team environment.

Skills

PC Hardware Printer Installation OS Installation Application Configuration Network Configuration Technical Troubleshooting Customer Service Inventory Management Hardware Audits Software Audits Project Planning Documentation Tier 1 Support Tier 2 Support

Full job details

In this position, you will support the enterprise users and computers with tier 1 and tier 2 technical issues. You will install and maintain PC Desktop hardware and printers. You will have involvement in special projects. You will work on and resolve end user support tickets.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

PC preparation, installation and maintenance
Printer installation and configuration
PC and printer hardware repair
OS and application installation and configuration
Maintain necessary inventory of spare parts
Perform software and hardware audits
PC Network configuration
Project planning and documentation
Perform advanced PC troubleshooting
Provide excellent customer service

EDUCATION AND/OR EXPERIENCE:

Associates Degree in Electronics or Computer Technology or equivalent experience. 4+ years enterprise desktop support.

SHIFT: Monday - Friday, 8:30am -5pm

The Team Member Experience:
We work together to take care of our customers, our communities, and each other. When you join the team, you’ll enjoy a positive, productive atmosphere where people truly believe in what they are doing. If you’re passionate about providing the best experience possible to our customers and to your fellow team members, you’re in the right place.

If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling (330) 630-5570 option 2 for Human Resources.

Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.