Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

We are looking for talented, passionate and self-motivated professionals who will support the initiatives of our technical services team, the company and our overall mission as leaders in community oncology. We take pride in offering the highest level of customer support to our end users and business partners. The Desktop Support Specialist’s main role is to research, diagnose, troubleshoot resolutions to software and hardware issues while communicating effectively with end users and other technical colleagues.

ESSENTIAL FUNCTIONS:

Respond to service requests and resolve technical problems in a timely and helpful manner, providing top-notch support to both users and business partners
Install, configure, and troubleshoot hardware and software for a variety of endpoints including desktops, laptops, printers, and mobile devices
Monitor, maintain, and administer systems and software related to desktop support functions including physical inventory of technical assets
Follow existing documented processes as well as create documentation when necessary, including the documentation of ongoing work within existing service requests
Communicate clearly and constructively with end users, technical peers and both internal and external business partners
Provide accurate and constructive feedback or reporting to management staff as needed
Perform a variety of tasks, relying on experience and judgment to plan and accomplish goals

KNOWLEDGE, SKILLS & ABILITIES:

Exceptional problem solving, troubleshooting and time management skills are a must
A strong customer service focus including the ability to prioritize end user experience
Knowledge of Windows environments including Windows 7/10, Active Directory and other, related Domain Services and their functions
Knowledge of iOS/Android and mobile device management
Experience in working within a service desk environment, resolving incidents, notating resolution steps and engaging end users
Knowledge of enterprise-level technical infrastructures and the ecosystems surrounding them
Knowledge of basic networking principles
Knowledge of security principles, best practices and how to apply them
Ability to follow and create documentation with differing levels of complexity
Strong research and analytical skills
Very strong communication skills with the ability to communicate effectively with end users, internal and external partners
Self-motivated and directed, with ability to ask questions when necessary

EDUCATION & EXPERIENCE:

High School Diploma
Qualifying degree in a relevant field such as Computer Science preferred
Minimum 2+ years support experience preferred
Net+/A+/Sec+ certifications a plus

PHYSICAL REQUIREMENTS:

Must be willing and able to lift up to 50 pounds

Must be willing and able to travel to satellite clinics

Desktop Support Specialist

About the Role

Skills

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