CORP - Infrastructure Engineer

POSITION SUMMARY: 

The Infrastructure Engineer designs, builds, and secures the core platforms that keep Bryan University connected and protected. You will shepherd our move to a single cloud productivity suite, modernize identity and device management, and simplify an estate that spans campus sites, hosted data centers, and public cloud workloads. Success means highly available services, rock-solid security, clear documentation, and a team that learns from your example.

CORE VALUES:

Deliver Delight Every Time - We keep learner success at the center of every interaction to provide exceptional service and a delightful student experience.

• Value each student and employee interaction. 
• Provide the best service externally to students and internally to one another. 
• Make decisions that reflect a commitment to students’ welfare and success.

Continuously Improve - As lifelong learners, we intentionally find opportunities to grow and improve, both as individuals and as an organization.

• Take time to develop and practice relevant skills and behaviors. 
• Dig deeper into systems, data, and processes to understand problems and create impactful solutions.
• Welcome challenges and feedback.

Win Together - We act with integrity, empathy, and transparency while assuming positive intent in each other’s communications and decisions. 

• Seek understanding from one another first, over-responding. 
• Recognize how words and actions impact our students, employees, and the organization as a whole. 
• Provide constructive feedback and avoid gossip.

Trust and Be Trusted - We take ownership of our responsibilities and actions to students and colleagues. 

• Keep commitments and deliver results on time to teams. 
• Comply with policies and procedures. 
• Proactively find solutions to issues.

Own it - We navigate challenges and celebrate successes together as a diverse community. 

• Collaborate to solve issues and build solutions in the best interest of the organization and our stakeholders. 
• Recognize roadblocks and celebrate achievements.
• Utilize a diversity of perspectives through sharing knowledge and resources.

QUALIFICATIONS:

Experience

5+ years of progressive experience with:

Enterprise-scale cloud migration

Data center management including enterprise level hardware, design, monitoring and troubleshooting.

Windows Server and Linux operating systems

Managing hybrid directories

Server Virtualization

Enterprise wired networks

Enterprise wireless networks

Firewall configuration and management

Backup technologies in a regulated environment

Education

Bachelor’s degree in computer science, or equivalent combination of education and experience.

Graduate degree in technology management preferred.

Microsoft certification in Windows Server, Active Directory or Azure certification highly preferred.

Azure and/or AWS certification highly preferred.

Interpersonal Skills

Excellent verbal and written communication skills

Excellent critical thinking and problem solving skills.

Positive attitude and solutions oriented thinking.

Ability to communicate technical concepts to both technical and non-technical audiences.

Other Skills

MS Word

MS Excel

Project management tools

Workflow diagramming tools

ESSENTIAL FUNCTIONS:  

Data Center Management/Support

Configure and manage university Data Center and Cloud Computing infrastructure to achieve target uptime and reliability of 99.999%.

Monitor, analyze, and shape server loads and system resources.

Develop and maintain server and system documentation in accordance with defined ITS standards within 3 business days of any approved changes.

Monitor security threats and deploy appropriate security measures in accordance with ITS Change Management process.

Configure and test data backup and disaster recovery measures to ensure 100% data reliability and recoverability.

Perform regular (at least quarterly) restores from backup.

Provide level 2 technical support for enterprise systems.

Network Management/Support

Configure and manage university network infrastructure to achieve target uptime and reliability of 99.999%.

Configure and manage university wireless network infrastructure to achieve target uptime and reliability of 99.999%.

Monitor, analyze, and shape Wired and Wireless network traffic.

Monitor security threats and deploy appropriate security measures in accordance with ITS Change Management process.

Develop and maintain network documentation in accordance with defined ITS standards within 3 business days of any approved changes.

Monitor security threats and deploy appropriate security measures in accordance with ITS Change Management process.

Provide level 2 technical support for enterprise systems.

Consultancy

Work with ITS teams, project teams, and institutional leadership teams in problem analysis, solution identification, implementation, and delivery activities.

Work closely with ITS teams and campus customers to understand project requirements and recommend sustainable solutions that meet defined business and academic needs.

Serve as technical contact for cloud and external vendor technical analysis.

Provide leadership and guidance to Associate Infrastructure Engineer as directed by the Manager of Infrastructure Services.

Respond to assigned user support requests within 1 business day.

Diagnose and resolve at least 90% of assigned Help Desk tickets within 3 business days.

Information Processing & Decision Making

Prioritize allocation of time and resources in accordance with defined university and departmental priorities.

Actively look to maximize existing university investments and leverage existing systems to solve identified business problems.

Work with ITS teams and customers to identify and understand functional requirements of network and data center.

Actively look to automate repetitive manual processes.

Identify potential impacts of new systems/processes or changes to existing systems/processes and provide technical expertise to ensure operational reliability.

Coordinate with other ITS staff, functional users, and appropriate vendors to account for security (physical and logical), sustainability, disaster recovery, and business continuity measures in all solutions.

Communication

Interpret meaning and importance of information. Determine appropriate need and method for keeping team members, customers/stakeholders, and management informed.

Utilize plain language in all verbal and written communication.

Document systems and processes in accordance with defined standards within 3 business days of approved changes.

Be engaged and participate in individual discussions, project and team meetings.

Planning and Organizing

Develop data center design diagrams.

Work with ITS Management and teams to establish appropriate project timelines to deliver sustainable solutions within approved time and budget parameters.

Independently manage assigned tasks and project components.

Plan and account for physical and logical security/integrity in all projects.

Demonstrate attention to detail.

Problem Solving

Establish working partnerships with ITS teams and external partners to coordinate problem resolution for operational issues, and analyze root cause issues to address underlying data center problems.

Work with the ITS User Support Services team to identify common issues and develop appropriate documentation, training, and/or tip sheets for campus users.

Develop “As Is” and “To Be” diagrams to visually represent challenges, risks, and opportunities for data center improvements.

*Perform other duties as required.

Physical Demands/Work Environment:

• Ability to work in a virtual environment using software technology including but not limited to virtual meeting tools, such as Zoom, Instant Messaging, Canvas Learning Management System (LMS).
• The ability to efficiently operate a computer and its peripheral equipment (keyboard, mouse, etc.).
• Ability to sit or stand for six to eight hours.
• Ability to work at least 40 hours a week.

EEO and Accessibility Statement:

Bryan University is an equal-opportunity employer committed to providing a welcoming and inclusive work environment for all. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive. We provide reasonable accommodations to individuals with disabilities and strive to ensure accessibility in our facilities, products, and services.