Clinical Health-IT Support Specialist-Intermediate
UT Health San Antonio
- Location
- Onsite (San Antonio, TX)
- Employment
- Full-time
- Level
- Mid Level
About the Role
The University of Texas Health Science Center at San Antonio (UTHSCSA) is seeking a Clinical Health-IT Support Specialist to provide essential tier one and two software and hardware troubleshooting for academic and clinical settings. This mission-critical role involves managing service requests, triaging issues, and escalating them to appropriate teams.
Skills
Full job details
This mission-critical role will under general supervision, provides software and hardware troubleshooting activities for the University of Texas Health Science Center at San Antonio (UTHSCSA) in academic and clinical settings. Jobs in this family are responsible for tier one and some tier two support and initial troubleshooting of UTHSCSA, hardware, service requests, triage and escalation of issues to the appropriate academic application teams, appropriate clinical application teams, and monitoring/updating the UTHSCSA ticketing system.
This position will support our MSRH with a work shift of Monday - Friday, 3pm-12am.
This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.
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