IT Technician I (3783)

Job DetailsLevel: ExperiencedJob Location: Central - Waco, TX 76707Position Type: Full TimeEducation Level: 2 Year DegreeJob Shift: DayJob Category: Information Technologyprimary RESPONSIBILITIES: Serve as the initial point of contact for IT support via phone, ticketing system, and in-person requests Troubleshoot and resolve common hardware, software, and access-related issues Accurately document incidents, requests, and resolutions in the ticketing system Escalate issues to higher-level support when appropriate, providing complete and accurate details Provide timely updates and follow-up communication to end users Assist with account provisioning, password resets, and basic access management Maintain knowledge of standard IT procedures, systems, and supported applications Comply with all policies related to data security and patient confidentiality (HIPAA)   ADDITIONAL RESPONSIBILITIES: Assist other Technical Support team members as directed by the supervisor. Participate in projects as a support resource to the Epic & Systems team, as needed. Be available for occasional after-hours implementations or support tasks. Perform any other duties as assigned by the supervisor.   physical and mental requirements:   visual and auditory accuracy shift length - 9 hours indoor setting frequent use of computer extended periods of standing, sitting frequent use of telephone continuous repetitive grasping and manipulation of both hands continuous conversational communication frequent walking, bending, reaching, twisting, kneeling, squatting, climbing occasional exposure to mechanical and electrical conditions occasional carrying, lifting, pushing and pulling of up to 55 lbs. occasionally working in noisy and confined areas frequent use of personal transportation with US Standard gas reimbursement provided. occasional travel understand/carry out simple/detailed, oral/written instructions memorize and retain instructions read and interpret detailed specifications QualificationsIT Technician I   Reports to: IT Support Manager   Education & Expierence: IT support or customer service experience preferred Associate degree in Information Technology or related field preferred, but not required   SUMMARY: The IT Technician I serves as the first point of contact for all IT support requests. This role is responsible for providing timely, customer-focused technical support to staff, resolving common issues, and ensuring accurate triage and escalation of more complex problems. This position plays a critical role in maintaining day-to-day IT operations across the organization.   SKILLS & QUALIFICATIONS Strong customer service and communication skills Basic knowledge of Windows, Microsoft 365, and common business applications Familiarity with computer hardware and mobile devices Ability to follow documented procedures and troubleshoot routine issues Strong attention to detail and organizational skills