Desktop Support Specialist (Thursday 1 am to 7:30 am, Thursday to Saturday 7 pm to 7:30 am) - ITS-Operations
University of Texas Medical Branch (UTMB)
- Location
- Onsite (Galveston, Texas)
- Employment
- Full-time
- Level
- Entry Level
About the Role
The University of Texas Medical Branch (UTMB Health) is seeking a Desktop Support Specialist to provide entry-level technical support for computer hardware and software. This role is crucial for maintaining optimal workstation performance within the organization.
Skills
Full job details
Minimum Qualifications:
Associates degree or equivalent in related field and no experience required.
Preferred Qualifications:
Experience with Desktop support in a corporate environment, including the support of both software and hardware.
Relevant healthcare or academic experience.
Job Summary:
Provides entry level, basic technical support of desktop computers, thin clients, applications, and related technology.
Job Duties:
Responsible for providing technical support and assistance via telephone and remote tools.
Use departmental support tools to resolve client computer issues remotely in a timely manner.
Incident tracking through the ticketing system and adherence to established SLAs.
Respond to requests and problems, including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, and equipment to ensure optimal workstation performance.
Assist with hardware troubleshooting on desktop computers, laptops, Macs, and thin computers via telephone support and remote access tools.
Interact with application software and operating systems to diagnose and resolve unique non-recurring problems.
Assist with the installation, configuration, and ongoing usability of desktops, laptops, MACs, peripheral equipment, and software within established standards and guidelines
Adheres to internal controls and reporting structure.
Knowledge/Skills/Abilities:
Experience supporting Windows 11 OS, Office 365, OneDrive, Mac OS, PC, and Laptop Hardware in an enterprise environment.
Salary Range:
Actual salary commensurate with experience.
Work Schedule:
On-site, Thursday 1 am through 7:30 am, Thursday through Saturday 7 pm through 7:30 am.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
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